Customer Support Specialist (GST)

Crescendo.ai; Iloilo City; Remote; PHP 200,000 - 360,000; Full time

Benefits offered by this job

Training opportunities

Mentorship

Fitness workouts from home

Cross-functional development

Job summary

Crescendo is seeking a dynamic Customer Support Specialist to deliver friendly, high-quality ticket support via email and chat for one of our partners. You will troubleshoot, respond, and ensure a positive customer experience, while collaborating with teammates in a remote environment.

The role emphasizes independent work, strong English communication, and a willingness to learn, with training opportunities provided by Crescendo and partners, plus mentorship and ongoing development.

Qualifications

• 1 year of experience in the Customer Service Field for Call Centers.
• Advanced English Level (C1); written and spoken.
• Familiarity with the software used to connect with customers.
• [Zendesk] as CRM preferred.

Responsibilities

• Providing excellent, friendly, and positive customer service via email, chat and/or phone.
• Helping customers solve problems with strong troubleshooting, reading comprehension, and problem-solving skills.
• Analyzing recurring customer issues and creating insight reports to help our Partners make their businesses better.
• Able to work independently and collaboratively.
• Focused, yet flexible and open to ongoing learning.
• Completing tasks with less direction and making educated decisions about your work as needed.
• Supporting teammates by completing assigned tasks on time, and communicating workload with colleagues and manager.
• Following workflows independently and prioritizing tasks based on urgency and importance.

Skills

Customer service

Call center

English proficiency

CRM familiarity

Zendesk

Interpersonal skills

Verbal communication

Prioritization

Collaboration

Web/app literacy

Tools

Zendesk

Job description

Role Details

Type of Support:Omnichannel

Contract Duration:Temporary

Work Type and Location:Remote, Ilo Ilo City

Training Schedule: Open to shifting schedules (subject to business requirements)

Work Schedule:Open to shifting schedules (subject to business requirements)

About Us

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.

More than that, Crescendo is about people. We don't just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact.

Join us at Crescendo, and let's build the future of customer experience together.

The Role

We are looking for a dynamic, well-versed Customer Support Specialist to provide customer support for one of our partners. We are looking for expertise in how to handle and provide friendly and helpful responses to customer support tickets via email and chat, jumping in to assist when needed, and making sure the overall customer experience is a priority. Does this sound like you?

Well, join us and experience the ability to bring your true self to work every day!

What You’ll Do:

• Providing excellent, friendly, and positive customer service via email, chat and/or phone
• Helping customers solve problems with strong troubleshooting, reading comprehension, and problem-solving skills
• Analyzing recurring customer issues and creating insight reports to help our Partners make their businesses better
• Able to work independently and collaboratively
• focused, yet flexible and open to ongoing learning.
• A role model of the Core Values to your colleagues in how you do your job each day.
• Completing your tasks with less direction and making educated decisions about your work as needed.
• Responsible for troubleshooting the tasks on your to-do list. You are able to do this independently and typically only receive detailed directions on new tasks or assignments.
• Supporting your teammates by completing assigned tasks on time, answering questions from less experienced team members, and communicating about your workload with colleagues and your manager.
• Following workflows independently and prioritize the tasks assigned to you based on urgency and importance.
• Tackling a variety of tasks, some of which require you to make judgment calls.

What We Expect From You:

• 1 year of experience in the Customer Service Field for Call Centers
• Advanced English Level (C1); written and spoken
• Familiarity with the software used to connect with customers and gather their information
• [Zendesk] as CRM preferred
• Strong interpersonal skills
• Strong verbal communicator
• Ability to prioritize and multitask
• Ability to collaborate with team
• Savvy with web, computer, and apps

What You’ll Get In Return:

• Hybrid working arrangements
• Competitive Base Salary
• Access to free posture-based fitness workouts from home
• Training opportunities provided by Crescendo and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Company Culture

• Care for Others: Empathy drives high performance. When our teams and partners thrive, the operational mission succeeds.
• Embrace Growth: Curiosity fuels progress. Take calculated risks, sharpen your technical and operational edge, and push boundaries.
• Manifest Trust: Trust is our primary currency. Earn it through execution, protect it fiercely, and build seamless collaboration.
• Take Ownership: Act with extreme accountability and integrity. Decisive action drives lasting impact.
• Be Humble: Humility unlocks better ideas. Listen actively, elevate collective intelligence, and maintain a continuous learning mindset.

Crescendo is an equal-opportunity workplace. We champion diversity, inclusion, equity, and belonging as core pillars of how we operate. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other legally protected status. Qualified applicants with criminal histories will also be considered in a manner consistent with legal requirements.

We are committed to full inclusion. If you require reasonable accommodations to participate in the application or interview process, please contact us at [e-mail].

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