Remote Customer Experience Specialist (Part-Time)

Crescendo.ai; Iloilo City; Remote; PHP 201,000 - 357,000; Part time

Benefits offered by this job

Hybrid/Remote options

Competitive base salary

Training opportunities

1-on-1 coaching and mentorship

Job summary

Crescendo.ai is seeking a Customer Support Specialist to assist one of our partners by handling inquiries via email and chat with a friendly and proactive approach. You will help resolve issues, gather insights, and contribute to a seamless customer experience across channels.

We value adaptability, strong English communication, and the ability to work both independently and with the team. This remote role offers shifting schedules and opportunities to develop within a growing AI-native CX

Qualifications

• 1 year of customer service experience in a call center or similar setting.
• Advanced English level (C1) with strong written and spoken communication.
• Familiar with customer support software and CRM tools (Zendesk preferred).

Responsibilities

• Provide friendly and effective support via email, chat, and phone.
• Troubleshoot and resolve customer issues with strong problem-solving skills.
• Identify recurring issues and report insights to improve partner operations.
• Work independently and with the team, adapting to shifting schedules.
• Adhere to workflows and communicate workload with the team.

Skills

Customer service

English proficiency

Communication

Multitasking

Team collaboration

Tools

Zendesk

Job description

Crescendo.ai is seeking a Customer Support Specialist to assist one of our partners by handling inquiries via email and chat with a friendly and proactive approach. You will help resolve issues, gather insights, and contribute to a seamless customer experience across channels.

We value adaptability, strong English communication, and the ability to work both independently and with the team. This remote role offers shifting schedules and opportunities to develop within a growing AI-native CX