Remote Customer Support Specialist – E-commerce

Amz Expert; Philippines; Remote; PHP 255,231 - 638,078; Full time

Job summary

A client-focused service provider is seeking a Customer Service Representative to enhance customer satisfaction on their Amazon Seller Central account. Responsibilities include addressing inquiries, resolving issues, and assisting customers with orders. The ideal candidate has at least 2 years of experience in customer service, excellent English communication skills, and familiarity with e-commerce platforms. This is a remote position with a salary range of $400 to $1000 per month.

Qualifications

• Minimum 2+ years of customer service experience required.
• Excellent English communication skills, both written and verbal.
• Strong customer service orientation with empathy.

Responsibilities

• Respond promptly to customer inquiries via email and chat.
• Provide accurate information about products and orders.
• Assist customers with navigating the client's website.

Skills

Customer service experience

E-commerce platform understanding

Excellent English communication

Empathy and customer orientation

Tools

E-desk

Job description

A client-focused service provider is seeking a Customer Service Representative to enhance customer satisfaction on their Amazon Seller Central account. Responsibilities include addressing inquiries, resolving issues, and assisting customers with orders. The ideal candidate has at least 2 years of experience in customer service, excellent English communication skills, and familiarity with e-commerce platforms. This is a remote position with a salary range of $400 to $1000 per month.