Customer Support Representative

Amz Expert; Philippines; Remote; PHP 255,231 - 638,078; Full time

Job summary

A client-focused service provider is seeking a Customer Service Representative to enhance customer satisfaction on their Amazon Seller Central account. Responsibilities include addressing inquiries, resolving issues, and assisting customers with orders. The ideal candidate has at least 2 years of experience in customer service, excellent English communication skills, and familiarity with e-commerce platforms. This is a remote position with a salary range of $400 to $1000 per month.

Qualifications

• Minimum 2+ years of customer service experience required.
• Excellent English communication skills, both written and verbal.
• Strong customer service orientation with empathy.

Responsibilities

• Respond promptly to customer inquiries via email and chat.
• Provide accurate information about products and orders.
• Assist customers with navigating the client's website.

Skills

Customer service experience

E-commerce platform understanding

Excellent English communication

Empathy and customer orientation

Tools

E-desk

Job description

We are looking for a Customer Service Representative to work with one of our clients! As a Customer Support Representative, you will play a crucial role in ensuring customer satisfaction on both the client’s Amazon Seller Central account and the client’s website. You will be responsible for addressing customer inquiries, resolving issues, and providing assistance to ensure a seamless shopping experience for customers.

Key Responsibilities

Respond promptly to customer inquiries and complaints via email and chat on Amazon Seller Central and the client’s website.

Provide accurate information about products, orders, shipping, and returns.

Assist customers with navigating the client’s website, placing orders, and resolving any technical issues they may encounter.

Collaborate with the sales and operations teams to address customer concerns and ensure the timely resolution of issues.

Maintain a high level of professionalism and empathy when interacting with customers to build trust and loyalty.

Monitor customer feedback and identify recurring issues to proactively address them.

Update customer records and communicate feedback or trends to the appropriate departments within the company.

Requirements

Minimum of 2+ years of customer service experience is required.

Preferably experienced with customer service tools such as E-desk or similar platforms.

Excellent English communication skills, both written and verbal.

Strong customer service orientation with the ability to empathize and prioritize customer needs.

A basic understanding of e-commerce platforms, particularly Amazon Seller Central, is preferred but not required.

Detail-oriented with the ability to multitask and prioritize tasks effectively.

Proficiency in using email, chat, and other communication tools.

Ability to work independently and collaboratively within a remote team environment.

Must be available to engage through WhatsApp chat.

Equipped with a reliable PC/laptop (minimum specifications: i5 processor, 8GB RAM).

Salary: $400 to $1000 per month, depending on experience and qualifications.

Remote work environment.

Working hours are from 9 AM to 5 PM UK time.

If you meet the qualifications and are ready to take on this exciting challenge, we encourage you to apply! We appreciate your interest in joining our team and look forward to meeting you!