Remote Customer Support Specialist - Delight & Upsell

Community Phone; Philippines; On-site; PHP 394,853 - 562,367; Full time

Job summary

A technology company is seeking Customer Support Representatives to delight landline users. The role requires excellent English skills and pays $6/hour with commission potential. Responsibilities include tracking customer concerns, upselling, and ensuring customer satisfaction. Ideal candidates are calm, organized, and adaptable, with experience in appropriate tools. Join a customer-focused team in a remote-first environment that emphasizes curiosity, efficiency, and teamwork.

Qualifications

• Advanced command of the English language required.
• Experience dealing with customer concerns and solutions.

Responsibilities

• Track customer concerns, identifying trends.
• Work cross-functionally to remove customer obstacles.
• Ensure every customer has an extraordinary experience.
• Understand cancellation reasons and retain customers.
• Look for upselling opportunities.

Skills

Excellent verbal and written English communication skills

Calm under pressure

Able to adapt quickly to change

Skilled multitasker

Experience with Zendesk or similar technology

Job description

A technology company is seeking Customer Support Representatives to delight landline users. The role requires excellent English skills and pays $6/hour with commission potential. Responsibilities include tracking customer concerns, upselling, and ensuring customer satisfaction. Ideal candidates are calm, organized, and adaptable, with experience in appropriate tools. Join a customer-focused team in a remote-first environment that emphasizes curiosity, efficiency, and teamwork.