Remote CSR Specialist - Customer Care & Solutions

STACKph; Pasay; On-site; PHP 223,200 - 357,120; Full time

Benefits offered by this job

13th Month Pay

Employee Loan

Pag-Ibig Fund

Free Meals

Gym Membership

Job Training

Job summary

STACKph is hiring a Customer Service Representative for a virtual processing role. The position emphasizes excellent customer service, effective communication, and accurate handling of customer accounts and transactions.

You will interact with customers through virtual tools, document interactions, and collaborate with the team to identify trends and improve service quality. Flexibility to work remotely with a reliable home setup is required.

Qualifications

• Strong ability to provide excellent customer service and resolve inquiries.
• Experience with call center workflows and sales-oriented interactions.
• Ability to manage multiple tasks while maintaining accuracy and quality.

Responsibilities

• Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring satisfaction.
• Utilize virtual tools to interact effectively with customers and team members.
• Manage customer accounts, processes, and transactions accurately.
• Document customer interactions and feedback to improve service quality.
• Collaborate with team to identify trends and suggest process improvements.

Skills

Customer service

Call center

Sales pipeline

Organizational skills

Sales pitching

Closure

Problem solving

Empathy

Multitasking

Job description

STACKph is hiring a Customer Service Representative for a virtual processing role. The position emphasizes excellent customer service, effective communication, and accurate handling of customer accounts and transactions.

You will interact with customers through virtual tools, document interactions, and collaborate with the team to identify trends and improve service quality. Flexibility to work remotely with a reliable home setup is required.