Remote Customer Support Specialist — AI-Driven CX

Crescendo.ai; Pangasinan; Remote; PHP 360,000 - 540,000; Part time

Benefits offered by this job

Hybrid working arrangements

Competitive Base Salary

Free posture-based fitness workouts

Training opportunities

1-on-1 coaching and mentorship

Job summary

Crescendo.ai is hiring a Customer Support Specialist to deliver top-tier support for a partner, handling tickets via email and chat, and ensuring outstanding customer experiences. You will troubleshoot issues, collaborate with teammates, and adapt to shifting schedules while upholding Crescendo’s values.

The role emphasizes independent work, strong communication, and continuous learning in a remote setting with hybrid options. Training and mentorship are provided to grow within the team.

Qualifications

• 1 year of experience in the Customer Service Field for Call Centers.
• Advanced English Level (C1); written and spoken.
• Familiarity with the software used to connect with customers and gather their information.
• Zendesk as CRM preferred.
• Strong interpersonal skills.
• Strong verbal communicator.
• Ability to prioritize and multitask.
• Ability to collaborate with team.
• Savvy with web, computer, and apps.

Responsibilities

• Providing excellent, friendly, and positive customer service via email, chat and/or phone.
• Helping customers solve problems with strong troubleshooting, reading comprehension, and problem-solving skills.
• Analyzing recurring customer issues and creating insight reports to help our Partners make their businesses better.
• Able to work independently and collaboratively.
• Focused, yet flexible and open to ongoing learning.
• A role model of the Core Values to your colleagues in how you do your job each day.
• Completing your tasks with less direction and making educated decisions about your work as needed.
• Responsible for troubleshooting the tasks on your to-do list. You are able to do this independently and typically only receive detailed directions on new tasks or assignments.
• Supporting your teammates by completing assigned tasks on time, answering questions from less experienced team members, and communicating about your workload with colleagues and your manager.
• Following workflows independently and prioritize the tasks assigned to you based on urgency and importance.
• Tackling a variety of tasks, some of which require you to make judgment calls.

Skills

Customer service

English (C1)

Troubleshooting

Communication

Multitasking

Tools

Zendesk

Job description

Crescendo.ai is hiring a Customer Support Specialist to deliver top-tier support for a partner, handling tickets via email and chat, and ensuring outstanding customer experiences. You will troubleshoot issues, collaborate with teammates, and adapt to shifting schedules while upholding Crescendo’s values.

The role emphasizes independent work, strong communication, and continuous learning in a remote setting with hybrid options. Training and mentorship are provided to grow within the team.