Customer Support Specialist | Remote (GST)

Crescendo.ai; Baguio; Remote; PHP 335,000 - 614,000; Full time

Benefits offered by this job

Hybrid working arrangements

Competitive base salary

Training opportunities

1-on-1 coaching and mentorship

Fitness/work-from-home programs

Job summary

Crescendo.ai is seeking a dynamic Customer Support Specialist to support a partner from remote Baguio, Philippines. You will handle email and chat inquiries, troubleshoot, and ensure a positive customer experience, with a focus on timely responses and customer satisfaction.

Joining Crescendo.ai means collaborating with a global team, embracing shifting schedules, and leveraging training opportunities to grow professionally.

Qualifications

• 1 year of experience in the Customer Service Field for Call Centers.
• Advanced English Level (C1); written and spoken
• Familiarity with the software used to connect with customers and gather their information
• Zendesk as CRM preferred
• Strong interpersonal skills
• Strong verbal communicator
• Ability to prioritize and multitask
• Ability to collaborate with team
• Savvy with web, computer, and apps

Responsibilities

• Providing excellent, friendly, and positive customer service via email, chat and/or phone
• Helping customers solve problems with strong troubleshooting, reading comprehension, and problem-solving skills
• Analyzing recurring customer issues and creating insight reports to help our Partners make their businesses better
• Able to work independently and collaboratively
• focused, yet flexible and open to ongoing learning.
• A role model of the Core Values to your colleagues in how you do your job each day.
• Completing your tasks with less direction and making educated decisions about your work as needed.
• Responsible for troubleshooting the tasks on your to-do list. You are able to do this independently and typically only receive detailed directions on new tasks or assignments.
• Supporting your teammates by completing assigned tasks on time, answering questions from less experienced team members, and communicating about your workload with colleagues and your manager.
• Following workflows independently and prioritize the tasks assigned to you based on urgency and importance.
• Tackling a variety of tasks, some of which require you to make judgment calls.

Skills

Customer service

English (C1)

Interpersonal skills

Verbal communication

Multitasking

Team collaboration

Tools

Zendesk

CRM software

Job description

Role Details

Type of Support: Omnichannel

Contract Duration: Temporary

Work Type and Location: Remote, Baguio City

Training Schedule: Open to shifting schedules (subject to business requirements)

Work Schedule: Open to shifting schedules (subject to business requirements)

About Us

Crescendo is the AI-native customer experience platform built to run a company’s entire CX operation in one connected system. We bring together customer support, workforce management, quality, and knowledge, with specialized AI agents doing the work and people guiding it.

Over the past year, AI-handled volume on our platform grew 600%. Brands like Grindr, Headspace, and Nothing Bundt Cakes trust Crescendo, and Newsweek recognized us as a 2026 AI Impact Awards winner.

Our mission is to deliver exceptional customer experiences that propel organizations, combining an AI-native CX platform with CX expertise to deepen trust and drive business impact. Join us and help shape what comes next.

Join us at Crescendo, and let’s build the future of customer experience together.

The Role

We are looking for a dynamic, well-versed Customer Support Specialist to provide customer support for one of our partners. We are looking for expertise in how to handle and provide friendly and helpful responses to customer support tickets via email and chat, jumping in to assist when needed, and making sure the overall customer experience is a priority. Does this sound like you?

Well, join us and experience the ability to bring your true self to work every day!

What You’ll Do:

• Providing excellent, friendly, and positive customer service via email, chat and/or phone
• Helping customers solve problems with strong troubleshooting, reading comprehension, and problem-solving skills
• Analyzing recurring customer issues and creating insight reports to help our Partners make their businesses better
• Able to work independently and collaboratively
• focused, yet flexible and open to ongoing learning.
• A role model of the Core Values to your colleagues in how you do your job each day.
• Completing your tasks with less direction and making educated decisions about your work as needed.
• Responsible for troubleshooting the tasks on your to-do list. You are able to do this independently and typically only receive detailed directions on new tasks or assignments.
• Supporting your teammates by completing assigned tasks on time, answering questions from less experienced team members, and communicating about your workload with colleagues and your manager.
• Following workflows independently and prioritize the tasks assigned to you based on urgency and importance.
• Tackling a variety of tasks, some of which require you to make judgment calls.

What We Expect From You:

• 1 year of experience in the Customer Service Field for Call Centers
• Advanced English Level (C1); written and spoken
• Familiarity with the software used to connect with customers and gather their information
• [Zendesk] as CRM preferred
• Strong interpersonal skills
• Strong verbal communicator
• Ability to prioritize and multitask
• Ability to collaborate with team
• Savvy with web, computer, and apps

What You’ll Get In Return:

• Hybrid working arrangements
• Competitive Base Salary
• Access to free posture-based fitness workouts from home
• Training opportunities provided by Crescendo and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Company Culture

Proudly certified as a Great Place to Work®, our culture combines an AI-first mindset with an environment where top talent thrives. Our core values define our operational standard and give us our edge. They set the bar for how we execute, innovate, and partner with the world's leading brands.

• Care for Others: Empathy drives high performance. When our teams and partners thrive, the operational mission succeeds.
• Embrace Growth: Curiosity fuels progress. Take calculated risks, sharpen your technical and operational edge, and push boundaries.
• Manifest Trust: Trust is our primary currency. Earn it through execution, protect it fiercely, and build seamless collaboration.
• Take Ownership: Act with extreme accountability and integrity. Decisive action drives lasting impact.
• Be Humble: Humility unlocks better ideas. Listen actively, elevate collective intelligence, and maintain a continuous learning mindset.

Crescendo is an equal-opportunity workplace.

Crescendo is an equal-opportunity workplace. We champion diversity, inclusion, equity, and belonging as core pillars of how we operate. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other legally protected status. Qualified applicants with criminal histories will also be considered in a manner consistent with legal requirements.

We are committed to full inclusion. If you require reasonable accommodations to participate in the application or interview process, please contact us at [e-mail].

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