Remote Customer Support Specialist

Telexph; Philippines; On-site; PHP 30,000 - 40,000; Full time

Benefits offered by this job

Work-from-home setup

Professional growth opportunities

Collaborative team culture

Exposure to international clients

Performance-based recognition

Job summary

Telexph is seeking a Customer Support Specialist in the Philippines to deliver responsive and empathetic support across multiple communication channels. The ideal candidate will have 1–2 years of experience in customer service or client support, strong communication skills, and proficiency in helpdesk tools like Zendesk and Freshdesk. The role includes handling inquiries, documenting support cases, and enhancing client retention through effective solutions. Benefits include a supportive remote work environment, mentorship opportunities, and potential for career advancement.

Qualifications

• 1–2 years of experience in customer service or client support.
• Proficiency in handling support tickets and CRM tools.
• Excellent verbal and written English communication skills.

Responsibilities

• Handle inbound customer inquiries via email, live chat, and ticketing.
• Document support cases and escalate complex concerns.
• Contribute to knowledge base articles and track recurring issues.

Skills

Strong communication skills

Problem-solving skills

Ability to handle multiple conversations

Tools

Zendesk

Freshdesk

HubSpot

Job description

Telexph is seeking a Customer Support Specialist in the Philippines to deliver responsive and empathetic support across multiple communication channels. The ideal candidate will have 1–2 years of experience in customer service or client support, strong communication skills, and proficiency in helpdesk tools like Zendesk and Freshdesk. The role includes handling inquiries, documenting support cases, and enhancing client retention through effective solutions. Benefits include a supportive remote work environment, mentorship opportunities, and potential for career advancement.