Remote Customer Support & Sewing Specialist – Learn & Sell

Foxelli Group; Manila; On-site; PHP 468,579 - 624,772; Full time

Benefits offered by this job

Fully remote

Gym memberships

Outdoor adventures

Personal development budget

Paid time off

Parental leave

Home office budget

Strong company culture

Job summary

Foxelli Group is hiring a Customer Support & Sales Agent (Sewing Specialist) for a fully remote, freelance role. You will guide crafting customers through pattern instructions, troubleshoot techniques, and upsell products across phone, chat, and email.

The position emphasizes empathy, strong English skills, sewing knowledge, and independent daily work with a flexible schedule. Prior remote experience is a plus, with a structured recruitment process.

Qualifications

• Fluent English (spoken) with professional communication.
• Hands-on sewing experience; able to discuss patterns and techniques.
• Experience in phone-based customer support and upselling.
• High emotional intelligence and active listening.
• Able to work independently with a steady daily workload and reliable internet.

Responsibilities

• Deliver friendly, solution-oriented support via phone, chat, and email.
• Conduct structured phone interviews to assess needs and recommend products.
• Drive upsells by identifying value-aligned opportunities – no pushy tactics here.
• Resolve customer issues with calmness, care, and follow-through.
• Record feedback and flag trends to help improve services.
• Maintain a professional tone reflecting our brand values across all channels.
• Collaborate cross-functionally to ensure a smooth customer journey from start to finish.

Skills

Fluent English

Sewing experience

Phone-based support

Upselling

Emotional intelligence

Independent work

Reliable internet

Remote work experience

Job description

Foxelli Group is hiring a Customer Support & Sales Agent (Sewing Specialist) for a fully remote, freelance role. You will guide crafting customers through pattern instructions, troubleshoot techniques, and upsell products across phone, chat, and email.

The position emphasizes empathy, strong English skills, sewing knowledge, and independent daily work with a flexible schedule. Prior remote experience is a plus, with a structured recruitment process.