Remote Customer Support & Sales Coordination (UK Hours)

RecruitGo; Quezon City; On-site; PHP 446,000 - 725,000; Full time

Job summary

RecruitGo in the Philippines is hiring a Business Support Assistant to be the first point of contact for customers, manage front-line calls, and coordinate enquiries by phone, email and chat to support sales and projects teams.

You will use CRM and internal tools to issue quotes, set up tasks, and ensure timely responses in line with RecruitGo values. This is a remote, Philippines-based role with UK-hour alignment and collaborative team environment.

Qualifications

• At least 2-5 years of experience in customer service, sales support, administration, BPO, or a similar role.
• Experience in construction, building materials, manufacturing, engineering, property, interiors or related industries is an advantage.
• Candidates from BPO/customer service environments with strong communication and administrative skills are encouraged to apply.
• Excellent written and spoken English, with confidence communicating with UK customers.
• Good working knowledge of Microsoft Excel, Word, Outlook and PDF documents.
• Experience using CRM systems or other business management systems is an advantage.
• Strong attention to detail and accuracy when handling customer and project information.
• Good organisational skills and the ability to manage multiple tasks and priorities.
• Confident and professional telephone manner.
• Positive, customer-focused attitude with strong interpersonal skills.
• Ability to learn new products, systems and processes quickly.
• Reliable, proactive and comfortable working as part of a team.

Responsibilities

• Handle telephone and email enquiries, ensuring each enquiry is accurately recorded in the CRM.
• Act as a professional point of contact for customers, responding to enquiries, concerns and requests promptly and helpfully.
• Coordinate with internal teams to ensure timely project updates and seamless communication with clients.
• Qualify and process incoming enquiries, providing product-related support and directing technical questions to the appropriate internal team.
• Set up quoting tasks by downloading and noting all relevant information, including client schedules from pdf, to excel.
• Provide quotes and respond to enquiries directly where possible, or coordinate with relevant team members to ensure timely responses.
• Use internal technical product training and LOla chatbot to answer customer questions by phone, email or online chat, escalating more complex queries as needed.
• Assist with managing the Sales inbox.

Skills

Customer service

Sales support

Administration

BPO

English communication

Team collaboration

Tools

Excel

Word

Outlook

PDF

Job description

RecruitGo in the Philippines is hiring a Business Support Assistant to be the first point of contact for customers, manage front-line calls, and coordinate enquiries by phone, email and chat to support sales and projects teams.

You will use CRM and internal tools to issue quotes, set up tasks, and ensure timely responses in line with RecruitGo values. This is a remote, Philippines-based role with UK-hour alignment and collaborative team environment.