Remote Customer Support Leader — Ops & Team Coach

The Elitejob; Philippines; Remote; Full time

Benefits offered by this job

Competitive salary with performance-based incentives

Comprehensive health, dental, and vision insurance

Paid time off (PTO) and wellness days

Professional development opportunities

Fully remote work environment with equipment provided

Employee discounts on Chewy products

Job summary

A leading technology firm is seeking a Customer Support Manager to join their remote team supporting Chewy, a top e-commerce company. The role requires leadership of remote teams, oversight of customer satisfaction, and robust communication skills. Ideal candidates will have 3-5 years in a customer service leadership role. Competitive salary and comprehensive benefits provided, with a fully remote work setup.

Qualifications

• 3-5 years of experience in a customer service leadership role.
• Proven experience in managing a customer support team.
• Ability to work in a remote environment.

Responsibilities

• Lead and manage a team of remote customer support representatives.
• Monitor daily operations and improve customer satisfaction.
• Handle escalated customer inquiries with professionalism.

Skills

Leadership

Communication

Organizational skills

Problem-solving

CRM software proficiency

Education

Bachelor's degree in Business Administration or related field

Tools

CRM software

Support ticketing systems

Job description

A leading technology firm is seeking a Customer Support Manager to join their remote team supporting Chewy, a top e-commerce company. The role requires leadership of remote teams, oversight of customer satisfaction, and robust communication skills. Ideal candidates will have 3-5 years in a customer service leadership role. Competitive salary and comprehensive benefits provided, with a fully remote work setup.