Remote Operations Manager – Call Center Leadership

HOPLA.Online; Quezon City; Remote; PHP 892,800 - 1,227,600; Full time

Benefits offered by this job

Performance Bonus

Health Insurance

Paid Leave

Career Growth Opportunities

Job summary

A fully remote outsourcing company is seeking an Operations Manager responsible for leading call center operations and ensuring quality service delivery. The ideal candidate should have 3–5 years of management experience, strong customer service skills, and a knack for conflict resolution. The role emphasizes operational excellence and continuous improvement while providing career growth opportunities in a supportive environment. Join a dynamic team that collaborates globally and benefits from a stable full-time position.

Qualifications

• 3–5 years in a manager or operations manager role.
• Proven experience managing teams of 20+ in a fast-paced environment.
• Strong background in customer service and sales strategies.
• Excellent leadership and communication skills.

Responsibilities

• Provide daily leadership for the call center operations.
• Ensure strong performance across KPIs and quality management.
• Maintain strong client relationships and expectations.
• Design and manage efficient workflows and processes.

Skills

Leadership

Customer service

Conflict resolution

Communication

Metrics-driven operations

Job description

A fully remote outsourcing company is seeking an Operations Manager responsible for leading call center operations and ensuring quality service delivery. The ideal candidate should have 3–5 years of management experience, strong customer service skills, and a knack for conflict resolution. The role emphasizes operational excellence and continuous improvement while providing career growth opportunities in a supportive environment. Join a dynamic team that collaborates globally and benefits from a stable full-time position.