Remote Customer Support & Escalation Specialist

SuperStaff Outsourcing; Philippines; On-site; PHP 285,000 - 335,000; Full time

Benefits offered by this job

HMO with 1 free dependent upon hire

Life Insurance

20 PTO credits annually

20 % Night Differential

VL and SL cash conversion

Annual Merit Increases

Great Company Culture

Career Growth and Learning

Night Shift

Work from Home

Php 25,500 - Php 30,000 all in

Job summary

SuperStaff Outsourcing is seeking a Customer Service Representative to deliver exceptional support via voice and email, handling inquiries from Territorial Representatives and escalations with a customer-first approach. You will document interactions in the system, collaborate with internal teams, and contribute to process improvements while maintaining professionalism and timely resolutions.

Candidates should have 1–2 years of experience, a college degree, and strong English communication; a

Qualifications

• Education: College degree or equivalent.
• 1–2 years of customer service experience in voice and email support.
• Fluent English communication, both verbal and written.

Responsibilities

• Handle inbound and outbound calls with high-level customer service.
• Respond to emails with clear, accurate, and timely communication.
• Assist Territorial Representatives with product inquiries, orders, and service requests.
• Maintain a positive and empathetic attitude toward customers.
• Process and resolve escalated cases efficiently per guidelines.
• Investigate concerns and provide effective solutions within timeframes.
• Document interactions and update records in the system.
• Prepare reports on customer service performance and escalations.
• Identify recurring issues and suggest process improvements.
• Stay updated with policies and participate in training.

Skills

Communication skills

Time management

Problem solving

Customer focus

Team player

Microsoft Office Suite (Outlook, Excel

CRM software

Education

College degree or equivalent

Job description

SuperStaff Outsourcing is seeking a Customer Service Representative to deliver exceptional support via voice and email, handling inquiries from Territorial Representatives and escalations with a customer-first approach. You will document interactions in the system, collaborate with internal teams, and contribute to process improvements while maintaining professionalism and timely resolutions.

Candidates should have 1–2 years of experience, a college degree, and strong English communication; a