Remote Customer Support & Account Care (US Hours)

Sagan World LLC.; Philippines; Remote; PHP 911,000 - 1,052,000; Full time

Job summary

Sagan connects experienced customer service and account support professionals with US-based businesses through a fully remote arrangement. This role operates globally, with US business hours and as an independent contractor.

Your responsibilities include providing clear customer support and maintaining accurate case records. Ideal candidates have a background in customer service and account support, with familiarity in help desk tools, CRM systems, and knowledge-base platforms.

Qualifications

• 2+ years of relevant professional experience.
• Clear written and spoken English with attention to detail.
• Practical experience with help desk, CRM, customer communication and knowledge-base tools.
• Examples of work you have personally handled in your selected specialty.
• Availability for US business hours and an independent contractor engagement.

Responsibilities

• Respond to customer questions through assigned channels.
• Record requests, actions and next steps accurately.
• Resolve routine issues within the agreed process and escalate when needed.
• Follow up on open cases and coordinate with the relevant internal team.

Skills

Experience 2+ years

English fluency

Help desk experience

CRM experience

Knowledge base tools

Documentation of work

Tools

CRM software

Knowledge base tools

Job description

Sagan connects experienced customer service and account support professionals with US-based businesses through a fully remote arrangement. This role operates globally, with US business hours and as an independent contractor.

Your responsibilities include providing clear customer support and maintaining accurate case records. Ideal candidates have a background in customer service and account support, with familiarity in help desk tools, CRM systems, and knowledge-base platforms.