Customer Service and Account Support — Remote

Sagan World LLC.; Philippines; Remote; PHP 911,000 - 1,052,000; Full time

Job summary

Sagan connects experienced customer service and account support professionals with US-based businesses through a fully remote arrangement. This role operates globally, with US business hours and as an independent contractor.

Your responsibilities include providing clear customer support and maintaining accurate case records. Ideal candidates have a background in customer service and account support, with familiarity in help desk tools, CRM systems, and knowledge-base platforms.

Qualifications

• 2+ years of relevant professional experience.
• Clear written and spoken English with attention to detail.
• Practical experience with help desk, CRM, customer communication and knowledge-base tools.
• Examples of work you have personally handled in your selected specialty.
• Availability for US business hours and an independent contractor engagement.

Responsibilities

• Respond to customer questions through assigned channels.
• Record requests, actions and next steps accurately.
• Resolve routine issues within the agreed process and escalate when needed.
• Follow up on open cases and coordinate with the relevant internal team.

Skills

Experience 2+ years

English fluency

Help desk experience

CRM experience

Knowledge base tools

Documentation of work

Tools

CRM software

Knowledge base tools

Job description

Job Detail

• Job ID 13370
• Salary USD 1,300–1,500 per month

Job Title

Customer Service and Account Support — Remote

Location

Remote — worldwide; US business hours

Salary Range

USD 1,300–1,500 per month

Work Schedule

US business hours

Contractor Note

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Sagan provides a high-performance remote work environment, ensuring access to world-class opportunities for top-tier professionals.

About the Role

Sagan connects experienced customer service and account support with US-based businesses. Your experience will be matched to relevant client opportunities, with specific responsibilities confirmed during the selection process.

Position Overview

Give customers clear, reliable support while keeping accurate records and following issues through to resolution. You do not need to cover every specialty. Tell us which responsibilities you have owned and where you are strongest.

Key Responsibilities

• Respond to customer questions through the assigned communication channels.
• Record requests, actions and next steps accurately.
• Resolve routine issues within the agreed process and elevate when needed.
• Follow up on open cases and coordinate with the relevant internal team.

Qualifications

• 2+ years of relevant professional experience.
• Clear written and spoken English and careful attention to detail.
• Practical experience with help desk, CRM, customer communication and knowledge-base tools.
• Examples of work you have personally handled in your selected specialty.
• Availability for US business hours and an independent contractor engagement.

Nice-to-Haves

Experience supporting US-based clients or teams and familiarity with the industry you would support. These are preferences, not requirements for every opportunity.