IT Support and Systems Administration — Remote

Sagan World LLC.; Philippines; Remote; PHP 1,753,000 - 2,103,000; Part time

Job summary

Sagan connects experienced IT support and systems administration professionals with US-based client opportunities. This remote, worldwide role matches your skills to projects, with responsibilities defined during selection.

Maintain and troubleshoot user and system configurations, document issues clearly, and escalate complex problems as needed. You must be available for US business hours and operate as an independent contractor from anywhere in the world.

Qualifications

• 2+ years of relevant professional experience.
• Clear written and spoken English with strong attention to detail.
• Experience with help desk, OS, user administration and support tools.
• Provide examples of work in your specialty and availability for US hours.

Responsibilities

• Investigate user or system issues and record steps taken.
• Resolve support requests within your access and expertise.
• Maintain user or system configurations in your track.
• Escalate complex issues and document repeatable solutions.

Skills

2+ years experience

Clear English

Help desk

Operating systems

User administration

Technical support tools

Work samples

US hours availability

Independent contractor

Tools

Ticketing systems

Remote support tools

Job description

Job Title

IT Support and Systems Administration - Remote

Job ID

13430

Location

Remote - worldwide; US business hours

Salary Range

USD 2,500-3,000 per month

Work Schedule

US business hours

Contractor Note

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Sagan provides a high-performance remote work environment, ensuring access to world-class opportunities for top-tier professionals.

About the Role

Sagan connects experienced it support and systems administration with US-based businesses. Your experience will be matched to relevant client opportunities, with specific responsibilities confirmed during the selection process.

Position Overview

Keep users and systems supported through structured troubleshooting, accurate ticket records and clear technical documentation. You do not need to cover every specialty. Tell us which responsibilities you have owned and where you are strongest.

Key Responsibilities

• Investigate user or system issues and record the steps taken.
• Resolve support requests within your access and expertise.
• Maintain user or system configurations in your selected track.
• Escalate complex issues and document repeatable solutions.

Qualifications

• 2+ years of relevant professional experience.
• Clear written and spoken English and careful attention to detail.
• Practical experience with help desk, operating systems, user administration and technical support tools.
• Examples of work you have personally handled in your selected specialty.
• Availability for US business hours and an independent contractor engagement.

Nice-to-Haves

• Experience supporting US-based clients or teams and familiarity with the industry you would support. These are preferences, not requirements for every opportunity.

Resume Submission Guidelines

Please submit your resume in English as a text-based PDF. Highlight your responsibilities, tools and relevant experience.