AP - Account Manager (AU/NZ with EOR/COR)

D2B; Metro Manila; Remote; PHP 670,000 - 893,000; Full time

Benefits offered by this job

100% remote work

Holidays aligned with AU calendar

Training and growth opportunities

Direct Australian team collaboration

Job summary

D2B is seeking an experienced Account Manager to remotely manage client relationships across Australia and New Zealand. You will be the primary contact, drive satisfaction, retention, and growth opportunities while coordinating with internal teams to deliver exceptional service.

Ideal candidates have 2–5 years in account management, strong English communication, and experience with B2B client relationships. This full-time, remote role offers a competitive salary and flexible working hours.

Qualifications

• 2–5 years of experience in Account Management, Client Success, or similar client-facing roles.
• Experience supporting Australian and/or New Zealand clients is required.
• Proven ability to manage expectations, resolve escalations, and maintain long-term relationships.
• Experience in account retention, renewals, upselling, and growth opportunities.
• Excellent verbal and written English communication skills.

Responsibilities

• Build and maintain strong, long-term relationships with clients across Australia and New Zealand.
• Serve as the primary point of contact for assigned client accounts, ensuring timely communication and support.
• Understand client requirements, business objectives, and workforce needs to provide appropriate solutions.
• Monitor account health, client satisfaction, and engagement to identify risks and opportunities.
• Proactively manage client concerns, escalations, and service-related issues for timely resolution.
• Identify opportunities for growth, upselling, cross-selling, and expanding existing relationships.
• Conduct regular client check-ins, reviews, and account performance discussions.
• Coordinate with recruitment, operations, payroll, and compliance to ensure smooth service delivery.
• Maintain accurate client records and reports using CRM systems.
• Support onboarding and transition from sales to account management.
• Monitor client retention and address potential cancellations.

Skills

Client relationship management

English communication

Stakeholder management

Problem solving

Independent remote work

Tools

CRM platforms

Account management tools

Job description

We are seeking an experienced and client-focused Account Manager to join our team at D2B. In this remote role, you will be responsible for managing and nurturing relationships with clients across Australia and New Zealand, ensuring client satisfaction, driving account retention, and identifying opportunities for business growth. You’ll play a key role in serving as the primary point of contact for clients, understanding their business needs, coordinating with internal teams, and delivering exceptional client experiences. Experience in the Employer of Record (EOR), Contractor of Record (COR), or global workforce solutions industry would be highly advantageous. Position:Account Manager

Salary:PHP 60,000 - PHP 80,000/month ((depending on the candidate's relevant experience and skill set)

Working Hours & Conditions:Mondays to Fridays, 7:00AM to 4:00PM; full-time (remote)

Holidays: TBD

Responsibilities:

• Build and maintain strong, long-term relationships with clients across Australia and New Zealand.
• Serve as the primary point of contact for assigned client accounts, ensuring timely communication and support.
• Understand client requirements, business objectives, and workforce needs to provide appropriate solutions.
• Monitor account health, client satisfaction, and engagement to identify potential risks and opportunities.
• Proactively manage client concerns, escalations, and service-related issues to ensure timely resolution.
• Identify opportunities for account growth, upselling, cross-selling, and expanding existing client relationships.
• Conduct regular client check-ins, business reviews, and account performance discussions.
• Coordinate with internal teams, including recruitment, operations, payroll, and compliance, to ensure smooth service delivery.
• Maintain accurate client records, account updates, and activity reports using CRM and account management systems.
• Support client onboarding and ensure a smooth transition from sales to ongoing account management.
• Monitor client retention and proactively address potential cancellations or disengagement.
• Ensure clients receive consistent, high-quality service aligned with agreed expectations and business objectives.

Qualifications:

• At least 2–5 years of experience in Account Management, Client Success, Customer Success, or a similar client-facing role.
• Previous experience supporting Australian and/or New Zealand clients is required.
• Strong experience managing business-to-business (B2B) client relationships and multiple accounts.
• Proven ability to manage client expectations, resolve escalations, and maintain long-term relationships.
• Experience in account retention, renewals, upselling, and identifying account growth opportunities.
• Excellent verbal and written English communication skills.
• Strong stakeholder management, problem-solving, and organisational skills.
• Comfortable working independently in a remote environment while collaborating with cross-functional teams.
• Experience using CRM platforms and account management tools.
• Experience in the Employer of Record (EOR), Contractor of Record (COR), global payroll, or international workforce solutions industry.
• Familiarity with international employment, contractor management, and workforce outsourcing.
• Experience working with clients across multiple countries or markets.Experience handling enterprise accounts or strategic client relationships.

Benefits

• Competitive salary based on experience and skill set
• 100% remote role — work from home anywhere in the Philippines
• Paid local holidays aligned with the Australian business calendar
• Opportunities for training and professional growth
• Work directly with a supportive Australian team — no agency middleman
• Long-term engagement with a stable and growing business