Remote Customer Success Architect (Greenfield)

iSpeedToLead; Manila; On-site; PHP 3,750,000 - 5,625,000; Full time

Benefits offered by this job

Remote work

Growth path to leadership

US overlap hours

Referral bonus

Job summary

iSpeedToLead is seeking its first dedicated Customer Success hire to own post-purchase relationships with buyers across the US market.

You will design and implement onboarding, health scoring, and retention processes from scratch, including playbooks and reporting, while coordinating with support, sales, and engineering. Expect ~50 hours/week during the build phase and remote work with US overlap.

Qualifications

• 2+ years in Customer Success, Account Management, or Retention in a high-volume, low-ACV environment.
• Demonstrated ownership of a retention, churn, or repeat-purchase metric.
• Comfortable working with data: SQL basics or strong BI fluency.

Responsibilities

• Own onboarding of new buyers end to end, from first purchase to first repeat purchase.
• Manage a book of high-value accounts with regular check-ins and usage reviews.
• Build CS playbooks (onboarding, save, win-back, escalation) and health-score model.

Skills

SQL basics

BI tools

Data-driven

Customer success

English proficiency

Tools

Intercom

HubSpot

Job description

iSpeedToLead is seeking its first dedicated Customer Success hire to own post-purchase relationships with buyers across the US market.

You will design and implement onboarding, health scoring, and retention processes from scratch, including playbooks and reporting, while coordinating with support, sales, and engineering. Expect ~50 hours/week during the build phase and remote work with US overlap.