Remote Customer Service & Scheduling Specialist

Overseas; Metro Manila; Remote; PHP 2,379,000 - 3,444,000; Full time

Benefits offered by this job

Paid Time Off

Holidays

100% remote setup

Bi-monthly USD pay

US Eastern Time hours

Job summary

Overseas is seeking a Customer Service Representative to handle inbound calls, book appointments, and provide general administrative support for a pest-control service provider based in Massachusetts. This fully remote position requires strong English communication and the ability to manage scheduling and invoicing while coordinating with field technicians.

You will work during US Eastern Time business hours and join a growing local service business with a strong reputation and a loyal customer

Qualifications

• Prior experience in customer service, call handling, appointment booking, or administrative support.
• Clear, professional English communication, both spoken and written.
• Able to manage inbound calls and schedule appointments in a service-based business.
• Organized, detail-oriented, and able to multitask without errors.
• Fast learner with new software platforms.
• Remote-ready with self-direction.
• Available to work US Eastern Time hours.

Responsibilities

• Answer inbound calls from homeowners, landlords, and property managers with professionalism and warmth.
• Qualify customer needs, explain service options, and book appointments accurately in GorillaDsk.
• Follow up on open inquiries and ensure every customer call is handled promptly and completely.
• Maintain a positive and helpful tone across all customer interactions including difficult or frustrated callers.
• Manage data entry, record keeping, and basic administrative tasks across company systems.
• Keep customer records, appointment details, and service notes accurate and up to date.
• Support the owner with administrative requests and operational coordination as needed.
• Coordinate scheduling and dispatching for field technicians as needed.
• Communicate job details, addresses, and timing to technicians clearly and on time.
• Track field team status and flag any scheduling conflicts or gaps proactively.
• Assist with invoicing and billing follow-up for completed service appointments.
• Track outstanding invoices and support collections outreach for overdue accounts.
• Maintain accurate billing records across customer accounts.

Skills

Customer service

Appointment booking

Administrative support

English communication

Tools

GorillaDsk

Go High Level

Job description

Overseas is seeking a Customer Service Representative to handle inbound calls, book appointments, and provide general administrative support for a pest-control service provider based in Massachusetts. This fully remote position requires strong English communication and the ability to manage scheduling and invoicing while coordinating with field technicians.

You will work during US Eastern Time business hours and join a growing local service business with a strong reputation and a loyal customer