Remote Customer Service Representative

Ready Roles; Philippines; Remote; PHP 300,000 - 420,000; Full time

Job summary

Ready Roles is seeking a Remote Customer Service Representative to be the frontline contact for a U.S.-based company, resolving issues and maintaining customer satisfaction.

The role emphasizes billing and claims handling, requires empathy, patience, and tech-savviness, and suits a people-centered professional.

Experience with CRM tools and strong English communication are essential to deliver timely, accurate support and promote positive customer experiences across channels.

Qualifications

• At least 1 year of customer service experience, preferably with US-based clients.
• Proven experience in Billing and/or Claims handling.
• Excellent verbal and written English communication skills.
• Experience with CRM/support tools such as Zendesk, Freshdesk or HubSpot.

Responsibilities

• Respond to customer inquiries via phone, email, live chat, or messaging platforms.
• Assist with order status, product information, billing concerns, and claims-related inquiries.
• Maintain accurate records of interactions and follow up to ensure customer satisfaction.
• Handle billing inquiries, invoice clarifications, and payment follow-ups; resolve related complaints.
• Identify issues, troubleshoot, escalate when needed, and deliver solutions aligned with policies.

Skills

Customer service

Billing/Claims

English fluency

CRM tools

Communication

Tools

Zendesk

Freshdesk

HubSpot

Job description

Position Overview

At Ready Roles, we don’t just fill positions—we build lasting, impactful careers. As a Remote Customer Service Representative, you’ll be the front line of communication for a U.S.-based company, helping clients resolve issues, answering questions, and ensuring a smooth and supportive experience. You’ll play a key role in maintaining customer satisfaction and loyalty by offering thoughtful, prompt, and professional support.

We are currently prioritizing candidates with hands-on experience in Billing and Claims, as this role will heavily involve handling payment concerns, invoice inquiries, and resolving customer service issues related to claims or service disputes.

This role is perfect for someone who is empathetic, patient, tech-savvy, and thrives in a people-centered environment.

Why Join Ready Roles?

A Career Path, Not Just a Job - This isn’t a stepping-stone; it’s a role designed for long-term growth. We’re looking for candidates who are eager to build a stable career with a supportive company that invests in their future.

Independence and Opportunity to Lead - Our clients want self-driven professionals who take ownership of issues, think critically, and go the extra mile to delight customers.

Respectful, Growth-Focused Clients - We only partner with companies that prioritize a strong customer experience and invest in high-performing support teams.

Key Responsibilities

1. Customer Support & Communication
   1. Respond to customer inquiries via phone, email, live chat, or messaging platforms
   2. Assist with order status, product information, billing concerns, and claims-related inquiries
   3. Maintain accurate records of interactions and follow up to ensure customer satisfaction
2. Billing & Claims Handling (Priority Focus)
   1. Handle billing inquiries, invoice clarifications, and payment follow-ups
   2. Resolve customer complaints related to service issues, damages, or claims
   3. Coordinate with internal teams to ensure timely resolution of claims cases
   4. Ensure accurate documentation and tracking of all billing and claims interactions
3. Problem Solving & Escalation
   1. Identify issues, troubleshoot problems, and escape when necessary
   2. Proactively resolve customer concerns using sound judgment and empathy
   3. Deliver solutions aligned with company policies while maintaining a positive experience
4. System & Data Management
   1. Use CRM systems to log interactions, track issues, and update records
   2. Maintain knowledge of products, services, and policies
   3. Follow SOPs and contribute to improving internal documentation

What We’re Looking For

• At least 1 year of customer service experience (preferably with U.S.-based clients)
• Proven experience in Billing and/or Claims handling is strongly preferred
• Excellent verbal and written English communication skills
• Experience with CRM/support tools (Zendesk, Freshdesk, HubSpot, etc.)
• Strong problem-solving skills and attention to detail
• Ability to remain calm under pressure and handle customer concerns professionally
• Friendly, empathetic, and professional communication style
• Tech-savvy and quick to learn new tools
• Self-driven and proactive mindset
• Commitment to long-term growth and stability

Qualifications

• Experience handling billing disputes, payment follow-ups, or claims resolution is a strong advantage
• Ability to manage sensitive customer situations with professionalism and accuracy
• Strong communication skills across internal teams and customers
• Resourceful, solution-oriented, and highly accountable
• Growth-minded and motivated to build a long-term career

What You Can Expect from Ready Roles

• Clear Growth Path and Scalable Compensation - As the business grows, so will your role and compensation.
• Supportive, Stable Environment - Work with respectful, growth-focused clients committed to long-term success.
• Training and Development - Continuous learning, onboarding support, and ongoing guidance to help you succeed.

Why Our Clients Depend on Us

Our clients are ambitious business owners who rely on Ready Roles to help them scale. They need reliable, proactive professionals who can handle customer concerns—especially billing and claims issues—with accuracy, urgency, and professionalism.