Sales Support Specialist

Clear Health; Philippines; Hybrid; PHP 400,000 - 600,000; Full time

Job summary

Clear Health is seeking a revenue‑driven, patient‑focused specialist who excels at high‑quality conversations across chat, SMS, and email. The role emphasizes empathy, clarity, and ownership to guide patients toward confident decisions while preserving a positive patient experience.

You will collaborate across teams to reduce churn, protect revenue, and refine messaging and workflows that improve conversions. This is a remote‑heavy role with occasional in‑person meetings.

Qualifications

• Demonstrates empathy while guiding patients to decisions without pressuring them.
• Customer-centric approach with focus on conversion, retention, and lifetime value.
• Able to understand customer needs quickly and guide conversations effectively.
• Strong communication across channels (chat, SMS, email) with clear, human tone.
• Takes ownership of patient experience and drives outcomes.

Responsibilities

• Drive conversion through high‑quality conversations with prospective patients.
• Reduce churn and protect revenue by providing context and empathy in real-time.
• Own the patient experience, bridging patient, provider, and internal teams.
• Improve the funnel by identifying objections and providing feedback to marketing/product/ops.
• Execute with speed and precision, meeting SLAs and maintaining high-quality interactions.

Skills

Empathy

Customer-centric

Problem solving

Communication

Ownership mindset

Detail-oriented

Job description

Please note, the role will mostly be remote with up to 2x a week in-person meetings.

Company Description

Clear Health simplifies some of the most complex treatment journeys in dermatology with innovative solutions. The company is committed to improving patients’ access to effective treatments and enabling smoother processes for healthcare professionals. Clear Health prioritizes enhancing the overall healthcare experience by offering tailored services that address unique challenges in dermatology care. With a focus on patient-centered care, Clear Health helps bridge gaps between patients, providers, and treatment resources.

Overview

We're building a category-defining dermatology company at the intersection of telemedicine, product, and brand.

This role sits at the frontline of revenue and customer experience — where conversion happens and where retention is won or lost.

This is not a typical "customer support" role.

You will be expected to:

• understand patient intent quickly (often better than they can articulate)
• drive conversations that lead to confident decisions (not pressure)
• remove friction across the patient journey in real time
• think in terms of conversion, retention, and lifetime value

If you're looking to "respond to tickets," this is not the role.

If you want to own outcomes and directly impact revenue, it is.

What You'll Do

1. Drive Conversion Through High-Quality Conversations

• Engage with prospective patients via chat, SMS, and email
• Identify underlying concerns, objections, and hesitation points quickly
• Guide patients to the right decision with clarity and confidence
• Turn high-intent conversations into completed purchases

2. Reduce Churn & Protect Revenue

• Proactively identify at-risk customers (refund requests, confusion, drop-off signals)
• Intervene with context and empathy to retain customers when appropriate
• Clarify expectations (treatment timeline, process, outcomes) to prevent future churn
• Partner with CX + Ops to close gaps causing repeat issues

3. Own the Patient Experience in Real Time

• Act as the bridge between patient, provider, pharmacy, and internal teams
• Resolve issues quickly without unnecessary handoffs
• Ensure every interaction feels clear, human, and high-quality
• Maintain consistency across tone, accuracy, and speed

4. Improve the Funnel (Not Just Work Inside It)

• Identify patterns in objections, confusion, and drop-offs
• Provide structured feedback to marketing, product, and ops
• Help refine messaging, FAQs, and workflows to improve conversion rates
• Contribute to experimentation (scripts, timing, channels)

5. Execute with Speed + Precision

• Meet SLAs (chat, SMS, email) without sacrificing quality
• Document cases clearly and accurately
• Handle high volume while maintaining attention to detail
• Prioritize effectively across competing conversations

What We're Looking For

• You can quickly understand what someone really cares about
• You know when to probe, when to reassure, and when to guide
• You make complex things feel simple

Empathy Without Losing Direction

• You relate to the patient’s situation naturally
• You’re not transactional or robotic
• You can be supportive while still driving toward a decision

Customer-Centered, Not Script-Driven

• You don’t rely on canned responses
• You adapt based on context
• You optimize for outcomes, not just completion

Detail-Oriented & Operationally Sharp

• You don’t miss small but critical details
• You understand processes and follow through
• You communicate clearly across teams

High Ownership Mindset

• You treat problems as yours to solve
• You look for ways to improve, not just execute
• You see challenges as opportunities to refine the system
• You bring momentum into conversations
• You stay composed under pressure
• You elevate the experience for both customers and team

Preferred Backgrounds

Candidates who have operated in KPI-driven environments with clear conversion or sales targets will stand out.

What Success Looks Like

• Reduced refunds, cancellations, and churn
• Faster resolution times without quality trade-offs
• Clear, consistent, high-quality patient interactions
• Actionable insights that improve funnel performance

Compensation

• Performance-based incentives tied to conversion & retention