Remote Customer Service Associate — Flexible Shifts (Pampanga)

StaffSmart Outsourcing; Mabalacat; On-site; PHP 240,000 - 320,000; Full time

Job summary

StaffSmart Outsourcing is seeking a Customer Service Associate for Pampanga. This full-time role follows a virtual hiring process and an onsite working setup. You will be the first point of contact for customers, handling inquiries, resolving issues, and ensuring service excellence across our easy accounts portfolio.

The role is open to all applicants and offers opportunities to start or advance a career in customer service with training and a supportive team environment.

Qualifications

• High school diploma or equivalent required.
• Excellent communication skills with diverse customers.
• Strong problem-solving abilities for customer concerns.
• Patience, empathy and commitment to service.
• Ability to multitask and manage time in a fast-paced environment.
• Proficiency with computer systems, email and Microsoft Office.
• Reliable internet connection and a suitable home working environment.
• Willingness to work flexible shifts, including weekends/public holidays.
• Customer service or call centre experience is advantageous but not essential.
• Ability to work independently while being part of a team.

Responsibilities

• Respond to customer inquiries via phone in a timely, professional manner.
• Process customer account requests including openings and updates.
• Resolve issues and complaints, escalating complex matters as needed.
• Maintain accurate records of all interactions in the company system.
• Provide clear information about products, services, and account features.
• Follow company policies and quality standards consistently.
• Identify opportunities to enhance customer experience and suggest improvements.
• Collaborate with team members and other departments to support business objectives.

Skills

Communication skills

Problem solving

Patience & empathy

Multitasking

Time management

Microsoft Office

Internet reliability

Independent working

Team collaboration

Education

High school diploma or equivalent

Tools

Microsoft Office

Email platforms

Job description

StaffSmart Outsourcing is seeking a Customer Service Associate for Pampanga. This full-time role follows a virtual hiring process and an onsite working setup. You will be the first point of contact for customers, handling inquiries, resolving issues, and ensuring service excellence across our easy accounts portfolio.

The role is open to all applicants and offers opportunities to start or advance a career in customer service with training and a supportive team environment.