Seasonal Technical Support Engineer: AI-Driven Triage & Integrations

SupportNinja; Philippines; Remote; PHP 1,292,000 - 2,411,000; Part time

Job summary

SupportNinja is hiring a Technical Support Engineer for a seasonal assignment from Oct 12 to Dec 31, 2026, working 8:00 am to 5:00 pm EST, Monday to Friday. You will triage requests, troubleshoot integrations, and drive automation and knowledge management.

This role emphasizes sharp ticket handling, documentation, and collaborating with engineers to resolve complex issues. You should have 1–2+ years in technical support or service desk, experience with Jira/Confluence, and a foundational

Qualifications

• 1-2+ years in technical support or service desk roles.
• Familiar with ticketing systems and cross-team troubleshooting.
• Basics of integration concepts and access controls.
• Proficiency with Jira and Confluence.
• Familiarity with SQL and Snowflake at a basic level.
• Willingness to learn Salesforce and related platforms.

Responsibilities

• Triage and intake engineering service requests, review and categorize tickets.
• Route tickets, confirm scope, and ensure compliance with SLAs.
• Troubleshoot integrations end-to-end and coordinate with engineers.
• Document findings and write knowledge articles for recurring issues.
• Support AI-enabled workflows and validate AI-generated outputs.

Skills

Technical support experience

Ticket triage

SLA management

Documentation

AI tooling familiarity

Analytical thinking

Independent work

Written communication

Customer-service mindset

Cross-team collaboration

Integration concepts familiarity

Education

Bachelor's degree in Information Systems, Business, or related field

Tools

Jira

Confluence

Microsoft 365

Salesforce

SQL basics

Snowflake knowledge

Job description

SupportNinja is hiring a Technical Support Engineer for a seasonal assignment from Oct 12 to Dec 31, 2026, working 8:00 am to 5:00 pm EST, Monday to Friday. You will triage requests, troubleshoot integrations, and drive automation and knowledge management.

This role emphasizes sharp ticket handling, documentation, and collaborating with engineers to resolve complex issues. You should have 1–2+ years in technical support or service desk, experience with Jira/Confluence, and a foundational