Remote CX Specialist: Real-Time Support & Onboarding

Clipboard; Philippines; On-site; PHP 300,000 - 540,000; Full time

Job summary

Clipboard Health LLC is hiring Worker Operations Customer Experience Specialists to support 400,000+ healthcare professionals using our platform. You’ll solve real-time issues across chat, voice, and email while building deep operational experience in a fast-moving environment.

You’ll work with proactive problem-solvers, learn new tools, and grow within a remote-first team. As a specialist, you’ll resolve shifts, payments, onboarding, and platform-related issues in real time, while documenting

Qualifications

• Fluent, professional-level English communication both written and verbal.
• Strong customer service instincts and ability to communicate clearly, empathetically, and professionally.
• Comfortable learning new tools, systems, and workflows quickly.
• Thrives in fast-paced, high-ownership environments where priorities can shift quickly.
• Proactive problem-solver who takes initiative without waiting for direction.

Responsibilities

• Deliver fast, accurate, and empathetic support across chat, voice, and email
• Resolve shift, payment, onboarding, and platform-related issues in real time
• Investigate cases using tools like Zendesk and Salesforce while maintaining clear and accurate documentation
• Troubleshoot issues independently, applying sound judgment before escalating
• Personalize communication while maintaining a confident, professional, and helpful tone
• Identify recurring issues, workflow gaps, and operational pain points to improve the worker experience
• Guide new professionals through onboarding and help them quickly build confidence using the platform
• Uphold our values such as unreasonably fast, ownership, and uncomfortably high standards in every interaction

Skills

English fluency

Customer service

Effective communicator

Problem solving

Learning new tools

Attention to detail

Team collaboration

Multichannel support

Tools

Zendesk

Salesforce

Job description

Clipboard Health LLC is hiring Worker Operations Customer Experience Specialists to support 400,000+ healthcare professionals using our platform. You’ll solve real-time issues across chat, voice, and email while building deep operational experience in a fast-moving environment.

You’ll work with proactive problem-solvers, learn new tools, and grow within a remote-first team. As a specialist, you’ll resolve shifts, payments, onboarding, and platform-related issues in real time, while documenting