Remote Customer Experience Specialist – Ecommerce Support

Lifely; Philippines; Remote; PHP 335,000 - 670,000; Full time

Benefits offered by this job

Work from Home

Healthcare benefits

Career development

Job summary

Lifely is seeking a fully remote Customer Experience Specialist to support Australian online customers from the Philippines. You will handle inquiries via phone, email, and live chat, resolve order issues, and manage returns with a focus on delivering a positive customer experience.

Familiarity with Shopify and CRM tools is preferred, plus availability during Australian and US business hours. Join Lifely’s fast-paced eCommerce team and contribute to improving customer service processes while

Qualifications

• 3+ years in a customer service or call centre role, preferably in an eCommerce or retail environment.
• Experience handling returns, exchanges, refunds, and order issue resolution.
• Experience with phone, email, or live chat support.
• Strong communication and interpersonal skills with the ability to build rapport with customers.
• Business-fluent English to effectively communicate with customers.
• Experience with customer service or helpdesk software (Gorgias, Zendesk, Freshdesk, or a similar CRM/helpdesk tool).
• Experience with Shopify or other eCommerce platforms for customer support functions.
• Availability during Australian business hours and US business hours.

Responsibilities

• Respond to customer inquiries and complaints via phone, email and live chat channels.
• Troubleshoot product or order issues and provide solutions to ensure a positive customer experience.
• Process customer returns, exchanges and refunds in a timely manner.
• Assist with product research and provide recommendations to customers.
• Identify customer trends and pain points to help improve our operations and service.
• Contribute to the continuous improvement of our customer service processes and procedures.
• Work during Australian business hours to align with customer needs.

Skills

Customer service

Communication

English fluency

Tools

Gorgias

Zendesk

Freshdesk

Job description

Lifely is seeking a fully remote Customer Experience Specialist to support Australian online customers from the Philippines. You will handle inquiries via phone, email, and live chat, resolve order issues, and manage returns with a focus on delivering a positive customer experience.

Familiarity with Shopify and CRM tools is preferred, plus availability during Australian and US business hours. Join Lifely’s fast-paced eCommerce team and contribute to improving customer service processes while