Remote Customer Experience Specialist (Australia Hours)

Lifely; Davao City; Remote; PHP 300,000 - 520,000; Full time

Benefits offered by this job

Work from Home

Healthcare benefits

Career development

Job summary

Lifely is seeking a full-time Customer Experience Specialist to support Australian online customers from the Philippines. You will handle inquiries via phone, email and live chat, resolve order issues, and process returns and refunds to ensure a positive customer experience.

The role requires 3+ years in customer service, strong communication skills, and experience with CRM/helpdesk tools and ecommerce platforms. This remote position offers healthcare benefits and opportunities for growth.

Qualifications

• 3+ years in a customer service or call centre role, preferably in ecommerce or retail.
• Experience handling returns, exchanges, refunds, and order issue resolution.
• Experience with phone, email, or live chat support.
• Strong communication and interpersonal skills with ability to build rapport with customers.
• Business‑fluent English to effectively communicate with customers.
• Experience with CRM/helpdesk tools (Zendesk, Freshdesk, Gorgias) is preferred.
• Experience with ecommerce platforms (Shopify) for customer support.
• Availability during Australian and US business hours.

Responsibilities

• Respond to customer inquiries and complaints via phone, email and live chat.
• Troubleshoot product or order issues and provide solutions.
• Process returns, exchanges and refunds promptly.
• Assist with product research and provide recommendations to customers.
• Identify trends and pain points to improve operations and service.
• Contribute to continuous improvement of customer service processes.
• Work during Australian business hours.

Skills

Customer service

English fluency

Multichannel support

Communication

Tools

Zendesk

Gorgias

Freshdesk

Shopify

Job description

Lifely is seeking a full-time Customer Experience Specialist to support Australian online customers from the Philippines. You will handle inquiries via phone, email and live chat, resolve order issues, and process returns and refunds to ensure a positive customer experience.

The role requires 3+ years in customer service, strong communication skills, and experience with CRM/helpdesk tools and ecommerce platforms. This remote position offers healthcare benefits and opportunities for growth.