Remote Customer Experience & Operations Coordinator

Sourcefit; Quezon City; Remote; PHP 1,508,000 - 2,261,000; Full time

Benefits offered by this job

Work from home

US EST shift

Job summary

Sourcefit is seeking a proactive Customer Experience & Operations Coordinator to support a US-based indoor badminton and pickleball club. This remote role combines customer support, reservations and membership assistance, proactive customer engagement, and coordination of day-to-day facility operations.

You will help customers enjoy a smooth experience, encourage bookings for available court slots, maintain accurate records, and work with on-site teams to keep facilities running efficiently.

Qualifications

• At least 1 year in customer service, hospitality, admin coordination, reservations, or related role.
• Excellent spoken and written English with professional phone manner.
• Strong organizational skills and ability to multitask with follow-ups.
• Confident in proactive outreach to encourage participation and bookings (not required to sell).
• Familiarity with spreadsheets and multiple booking/tools platforms.
• Self-directed with good judgment on escalation when needed.
• Available to work US Eastern Time, including weekends.

Responsibilities

• Respond to customer inquiries via phone, email, WhatsApp, WeChat, Instagram and other channels.
• Assist with bookings, cancellations, rescheduling, memberships, pricing and billing questions.
• Update reservations in Podplay; assist with remote smart-lock access and related issues.
• Document interactions and process refunds or credits per guidelines.

Skills

Customer service

Administrative coordination

Organizational skills

Professional English

Proactive outreach

Tools

Podplay

Respond.io

WhatsApp Business

Job description

Sourcefit is seeking a proactive Customer Experience & Operations Coordinator to support a US-based indoor badminton and pickleball club. This remote role combines customer support, reservations and membership assistance, proactive customer engagement, and coordination of day-to-day facility operations.

You will help customers enjoy a smooth experience, encourage bookings for available court slots, maintain accurate records, and work with on-site teams to keep facilities running efficiently.