Remote Customer Experience Manager

Huzzle; Philippines; Remote; PHP 3,766,000 - 5,650,000; Full time

Benefits offered by this job

Fully remote role

Flexible work environment

Long-term career growth

Hands-on role with real impact

Job summary

Huzzle is seeking a Customer Service Manager to lead and optimize support operations for a growing international business. You will mentor teams, refine workflows, and ensure high-quality customer interactions across remote channels while driving operational strategies for long-term success in a global, remote environment.

You will collaborate with sales, operations, and product teams to translate customer feedback into product improvements, monitor KPIs, and implement best practices to maintain

Qualifications

• 3+ years in customer service, support, or customer success roles.
• Proven leadership or team management experience.
• Excellent verbal and written English communication skills.
• Experience with CRM and customer support platforms (Zendesk, HubSpot, Salesforce, or Freshdesk).
• Strong problem-solving and conflict-resolution abilities.
• Ability to manage multiple priorities in a fast-paced, remote environment.
• Strong analytical skills with the ability to translate data into actionable insights.

Responsibilities

• Lead, coach, and develop customer service representatives to achieve performance goals.
• Manage daily customer support operations across email, chat, phone, and ticketing systems.
• Monitor and report on KPIs including CSAT, response times, and service quality.
• Develop and implement customer service policies and SOPs.
• Handle escalated customer concerns with timely resolutions.
• Collaborate with sales, operations, and product teams to relay customer feedback.

Skills

Leadership

English proficiency

Analytical thinking

Remote work capability

Tools

Zendesk

HubSpot

Salesforce

Freshdesk

Job description

Huzzle is seeking a Customer Service Manager to lead and optimize support operations for a growing international business. You will mentor teams, refine workflows, and ensure high-quality customer interactions across remote channels while driving operational strategies for long-term success in a global, remote environment.

You will collaborate with sales, operations, and product teams to translate customer feedback into product improvements, monitor KPIs, and implement best practices to maintain