Remote Customer & Content Ops Associate (Music)

GrowthAssistant, LLC; Philippines; Remote; PHP 446,000 - 670,000; Full time

Benefits offered by this job

Fully Remote

Health Coverage

PTO & Holidays

Parental leave

Anniversary bonus

Referral bonus

Job summary

GrowthAssistant is hiring a Customer Service and Content Operations Assistant for an independent music distribution company—handling customer and prospect support, processing routine content operations and platform-mapping requests across YouTube, TikTok, and Meta, and running weekly rights-and-claims reviews. This is a Pacific-hours role for someone who follows process documentation with high accuracy.

You will respond to client questions via chat and email, manage support tickets, perform

Qualifications

• 2+ years in a front-line customer support role.
• Experience with ticketing systems (Jira preferred).
• Familiarity with content platforms and moderation guidelines.

Responsibilities

• Respond to client and prospect questions via chat and email.
• Work support tickets in a ticketing system, from password resets to complex inquiries.
• Process routine audio/video release ingestion and mapping requests.

Skills

T1 support

Ticketing systems

Content platforms

English fluency

AI tools

Google Workspace

Process documentation

Pacific hours

Tools

Jira

CMS

Job description

GrowthAssistant is hiring a Customer Service and Content Operations Assistant for an independent music distribution company—handling customer and prospect support, processing routine content operations and platform-mapping requests across YouTube, TikTok, and Meta, and running weekly rights-and-claims reviews. This is a Pacific-hours role for someone who follows process documentation with high accuracy.

You will respond to client questions via chat and email, manage support tickets, perform