Marketing Production Lead — Remote Incident Command

GrowthAssistant, LLC; Philippines; Remote; PHP 1,200,000 - 1,600,000; Full time

Benefits offered by this job

Fully Remote

Health Coverage

Time to Recharge

Parental leave

Sign-on bonus

Job summary

GrowthAssistant, LLC is hiring a Marketing Production Support Lead to anchor the CRM and Promotional Operations team for a high-growth consumer tech company. You will own live campaign monitoring, incident command, and post-launch root-cause analyses while guiding a team of 4+ QA specialists and enforcing operational standards to prevent costly campaign errors.

The role balances leadership with deep technical QA, about 50% management and 50% hands-on validation of campaigns, HTML/CSS, and

Qualifications

• 3+ years in technical operations, production support, or advanced QA within CRM ecosystems, Braze experience preferred.
• 2+ years of formal or informal people management with distributed teams.
• SQL proficiency for audience validation; HTML/CSS for campaign asset validation.
• Strong spreadsheet skills (Google Sheets/Excel) for operational workflows.
• Experience auditing budgets or campaigns with high monetary impact.

Responsibilities

• Lead daily operations for a team of 4+ QA specialists, enforce SLAs, and manage escalations.
• Act as incident commander for on-call triage and post-launch issue resolution; communicate findings to leadership.
• Audit and validate campaigns across channels (email, push, in-app, promo codes) including HTML/CSS checks.
• Drive process optimization and AI-enabled tooling to speed triage and live-campaign monitoring.

Skills

CRM operations

Team leadership

SQL

HTML/CSS

AI enablement

Jira/Asana

Tools

Braze

Jira

Asana

Job description

GrowthAssistant, LLC is hiring a Marketing Production Support Lead to anchor the CRM and Promotional Operations team for a high-growth consumer tech company. You will own live campaign monitoring, incident command, and post-launch root-cause analyses while guiding a team of 4+ QA specialists and enforcing operational standards to prevent costly campaign errors.

The role balances leadership with deep technical QA, about 50% management and 50% hands-on validation of campaigns, HTML/CSS, and