Collections Team Lead: Coach, Resolve & Drive Results

Kinect Incorporated; Manila; On-site; PHP 391,000 - 614,000; Full time

Job summary

A leading customer service company in Metro Manila seeks a Team Leader to manage a team of 15-20 call center agents. The ideal candidate will provide world-class support, coaching agents to exceed performance targets, while ensuring high standards of customer service. Candidates should have excellent leadership skills and ideally 5 years of experience in customer service. Experience in the Electricity and Gas industry is a plus. Flexibility for varied schedules is required.

Qualifications

• Excellent leadership qualities.
• Preferably Supervisor / 5 years & up experienced employees specializing in customer service.
• Experience in the Electricity and Gas industry is an advantage but not required.

Responsibilities

• Directly manage between 15-20 agents across both sites.
• Provide appropriate motivational techniques to promote team building.
• Handle inbound and outbound calls efficiently.
• Maintain performance and quality standards based on established call center metrics.

Skills

Strong interpersonal and presentation skills

Dynamic and able to adapt to changes

Professional, Enthusiastic and Customer Service Oriented

Proficient in Microsoft Office Products

Strong time management skills

Strong attention to detail with a high level of accuracy

Education

At least 2nd year college

Job description

A leading customer service company in Metro Manila seeks a Team Leader to manage a team of 15-20 call center agents. The ideal candidate will provide world-class support, coaching agents to exceed performance targets, while ensuring high standards of customer service. Candidates should have excellent leadership skills and ideally 5 years of experience in customer service. Experience in the Electricity and Gas industry is a plus. Flexibility for varied schedules is required.