Remote CSR & Order Management Specialist

DCX PH Inc.; Metro Manila; Hybrid; PHP 301,000 - 391,000; Full time

Benefits offered by this job

Work-from-home opportunities

Travel allowances

Meals

Job summary

DCX PH Inc. in the Philippines is seeking a CSR / Order Management Specialist to support US-based clients from a home-based setting.

You will manage post-order activities, coordinate with vendors, and ensure accurate order processing with emphasis on customer service and meticulous attention to detail. Ideal candidates are excellent English communicators, adept at prioritizing multiple tasks, and experienced with order management or CRM systems.

Qualifications

• 2+ years in customer service or order management.
• Promotional product experience preferred.
• Proficient with Microsoft and Google applications.

Responsibilities

• Friendly customer care and sales support.
• Process submitted orders and verify artwork, delivery timeline, and margins.
• Coordinate with vendors and track orders for on-time shipping.
• Follow up with vendors for invoices within 48 hours after shipment.

Skills

English proficiency

Customer service

Order management

Communication

Tools

Order management system

CRM system

Job description

DCX PH Inc. in the Philippines is seeking a CSR / Order Management Specialist to support US-based clients from a home-based setting.

You will manage post-order activities, coordinate with vendors, and ensure accurate order processing with emphasis on customer service and meticulous attention to detail. Ideal candidates are excellent English communicators, adept at prioritizing multiple tasks, and experienced with order management or CRM systems.