Remote CSR for Appliance Repair: Scheduling & Support

Rooted Talents; Philippines; Remote; PHP 698,000 - 836,000; Full time

Job summary

Rooted Talents is seeking a Customer Service Representative (Appliance Repair) to handle a high volume of inbound calls, identify customer needs, and schedule service appointments. Strong English-speaking skills and calm, professional demeanor are essential for a fast-paced environment.

The role is remote from the Philippines, with a US-based appliance repair company. Candidates should be highly organized, experienced with CRM/scheduling tools, and able to meet performance metrics in a full-time

Qualifications

• High school diploma or equivalent.
• Prior customer service or call center experience preferred.
• Excellent English verbal communication skills.
• Strong active listening and problem-solving skills.
• Comfortable using CRM and scheduling systems.
• Highly organized with strong time-management abilities.
• Ability to perform well under pressure.

Responsibilities

• Handle a high volume of inbound customer calls.
• Identify customer needs and collect relevant information.
• Schedule service appointments accurately and efficiently.
• Follow predefined call scripts and workflows.
• De-escalate concerns and elevate issues when appropriate.
• Document all customer interactions in the system.
• Meet individual and team performance metrics.

Skills

Excellent English

Active listening

Problem solving

CRM usage

Scheduling systems

Time management

Calm under pressure

Education

High school diploma or equivalent

Tools

CRM

Scheduling systems

Job description

Rooted Talents is seeking a Customer Service Representative (Appliance Repair) to handle a high volume of inbound calls, identify customer needs, and schedule service appointments. Strong English-speaking skills and calm, professional demeanor are essential for a fast-paced environment.

The role is remote from the Philippines, with a US-based appliance repair company. Candidates should be highly organized, experienced with CRM/scheduling tools, and able to meet performance metrics in a full-time