Customer Service Representative (Appliance Repair)

Rooted Talents; Philippines; Remote; PHP 698,000 - 836,000; Full time

Job summary

Rooted Talents is seeking a Customer Service Representative (Appliance Repair) to handle a high volume of inbound calls, identify customer needs, and schedule service appointments. Strong English-speaking skills and calm, professional demeanor are essential for a fast-paced environment.

The role is remote from the Philippines, with a US-based appliance repair company. Candidates should be highly organized, experienced with CRM/scheduling tools, and able to meet performance metrics in a full-time

Qualifications

• High school diploma or equivalent.
• Prior customer service or call center experience preferred.
• Excellent English verbal communication skills.
• Strong active listening and problem-solving skills.
• Comfortable using CRM and scheduling systems.
• Highly organized with strong time-management abilities.
• Ability to perform well under pressure.

Responsibilities

• Handle a high volume of inbound customer calls.
• Identify customer needs and collect relevant information.
• Schedule service appointments accurately and efficiently.
• Follow predefined call scripts and workflows.
• De-escalate concerns and elevate issues when appropriate.
• Document all customer interactions in the system.
• Meet individual and team performance metrics.

Skills

Excellent English

Active listening

Problem solving

CRM usage

Scheduling systems

Time management

Calm under pressure

Education

High school diploma or equivalent

Tools

CRM

Scheduling systems

Job description

Customer Service Representative (Appliance Repair)

₱1,100 - 1,100 monthly

Job Type : Full Time Remote / Work from Home

Remote : Philippines-Based Independent Contractor

Schedule: Full-time (U.S. business hours preferred)

Job Description - Customer Service Representative (Appliance Repair)

WE'RE HIRING: CUSTOMER SERVICE REPRESENTATIVE (CSR)

Compensation: $1100/month

About the Company

We are a U.S.-based appliance repair company providing residential and commercial repair services for a wide range of household appliances, including refrigerators, ovens, washers, dryers, dishwashers, and more. Our experienced technicians diagnose and repair appliances from leading brands, helping customers restore their appliances quickly and reliably.

Role Summary

The Customer Service Representative is responsible for handling a high volume of inbound customer calls, identifying customer needs, scheduling service appointments, and documenting interactions. This role requires excellent spoken English, strong listening skills, and the ability to remain calm and professional in a fast-paced environment.

Key Responsibilities

• Handle a high volume of inbound customer calls
• Identify customer needs and collect relevant information
• Schedule service appointments accurately and efficiently
• Follow predefined call scripts and workflows
• De-escalate concerns and elevate issues when appropriate
• Document all customer interactions in the system
• Meet individual and team performance metrics

Qualifications

• High school diploma or equivalent
• Prior customer service or call center experience preferred
• Excellent English verbal communication skills
• Strong active listening and problem-solving skills
• Comfortable using CRM and scheduling systems
• Highly organized with strong time-management abilities
• Ability to perform well under pressure

Technical Requirements

• Reliable work-from-home computer
• Stable primary internet connection with backup
• Professional headset suitable for call handling

Cultural Fit

• Friendly and professional demeanor
• Coachable and receptive to feedback
• Service-oriented mindset
• Reliable and consistent attendance

Typical Calls You’ll Handle

• "My refrigerator stopped cooling."
• "My washer is leaking."
• "Can I reschedule my appointment?"
• "Where is my technician?"
• "My appliance is still not working."
• "Has my warranty claim been approved?"
• "Did my replacement part arrive yet?"