Social Media Engagement & Community Specialist

Q2 HR Solutions; Philippines; On-site; PHP 280,000 - 360,000; Full time

Job summary

Q2 HR Solutions is seeking a proactive Social Media Community Manager to monitor, respond, and engage with online audiences across platforms. You will uphold the brand voice, manage multiple conversations, and escalate sensitive issues as needed.

In this fast-paced role, you’ll schedule content, coordinate with internal teams, and ensure accurate, consistent communication. Strong English and prior social media experience are essential; knowledge of Sprinklr is a plus.

Qualifications

• Fluent English communication, written and verbal.
• Experience in social media/community management or similar roles.
• Familiarity with social media management tools; Sprinklr an advantage.
• Ability to stay composed in sensitive conversations.

Responsibilities

• Monitor and respond to messages, comments, and inquiries across social media in a timely and professional manner.
• Maintain the brand’s voice while adapting responses to each interaction.
• Handle difficult conversations calmly and with sound judgment.
• Identify and elevate complex concerns or reputational risks to internal teams.
• Ensure social media interactions are tagged, documented, and handled per guidelines.
• Suggest improvements to response guides and communication processes.
• Support scheduling and publishing of social media content.
• Coordinate with multiple internal stakeholders for accurate, consistent communication.

Skills

English communication

Social media management

Customer engagement

Stakeholder coordination

Content scheduling

Tools

Sprinklr

Job description

Q2 HR Solutions is seeking a proactive Social Media Community Manager to monitor, respond, and engage with online audiences across platforms. You will uphold the brand voice, manage multiple conversations, and escalate sensitive issues as needed.

In this fast-paced role, you’ll schedule content, coordinate with internal teams, and ensure accurate, consistent communication. Strong English and prior social media experience are essential; knowledge of Sprinklr is a plus.