Remote Clinical IT Support & Escalation Specialist

Visa Hunt; España; On-site; PHP 5,084,000 - 7,262,000; Full time

Benefits offered by this job

Remote work arrangement

Job summary

Beckman Coulter Diagnostics seeks a Clinical IT Technical Support Specialist to ensure high-level IT excellence across Europe. You will deliver advanced technical support, resolve complex challenges, and optimize digital integration within healthcare environments.

As the main conduit between clinical workflows and technology, you will drive innovation, collaboration, and operational efficiency to enhance patient care through IT solutions.

Qualifications

• Degree in Biomedical Engineering, Computer Science, Information Technology, or related field.
• Proven experience (3+ years) in clinical IT support, hospital systems integration, or medical device connectivity.
• Strong understanding of networking, data security and healthcare IT environments.
• Excellent problem-solving and analytical skills with a proactive, customer-oriented approach.
• Fluent in English (additional European languages are a plus).

Responsibilities

• Serve as the primary point of contact for high-level technical and clinical IT escalations across Europe.
• Provide expert on-site support to resolve complex issues related to clinical systems, software integrations, and connectivity with hospital IT infrastructure.
• Analyze, diagnose, and resolve recurring technical challenges ensuring effective communication and alignment between customers, field service engineers, and global support teams.
• Drive initiatives to improve team efficiency, optimize processes, and enhance customer satisfaction.
• Participate in root cause analysis and implement preventive actions for critical incidents, while deliver technical training and mentoring to regional support teams to strengthen overall expertise.
• Contribute to documentation, best practices, and knowledge sharing within the European service organization.

Skills

Networking

Data security

Healthcare IT

Problem solving

Customer focus

Education

Biomedical Engineering/Computer Science/IT or related field

Job description

Beckman Coulter Diagnostics seeks a Clinical IT Technical Support Specialist to ensure high-level IT excellence across Europe. You will deliver advanced technical support, resolve complex challenges, and optimize digital integration within healthcare environments.

As the main conduit between clinical workflows and technology, you will drive innovation, collaboration, and operational efficiency to enhance patient care through IT solutions.