Remote Client Success & Onboarding Specialist

BruntWork; Metro Manila; Remote; PHP 703,000 - 1,055,000; Full time

Benefits offered by this job

Permanent work from home

Health Insurance after 90 days

Immediate hiring

Job summary

BruntWork seeks a ClientSuccessPartner to oversee onboarding and offboarding, maintain operational efficiency, and foster a positive client-staff relationship. You will handle challenging conversations, collaborate with the Workforce Planner, and guide staff through their journey with the company.

This independent contractor role supports permanent work-from-home arrangements, immediate hiring, and health insurance after 90 days. Schedule is Monday to Friday, 8:00 PM to 5:00 AM Manila time.

Qualifications

• 2+ years of experience managing a team in a BPO or virtual outsourcing environment.
• Ability to manage multiple priorities and operational tasks.
• Proven ability to handle escalations and difficult conversations, assess complex situations, and resolve conflicts.

Responsibilities

• Monitor onboarding pipeline to ensure smooth transitions at each step.
• Guide staff through contract terms and expectations during the initial assignment phase.
• Coordinate delivery of welcome packets including logins and software requirements.
• Conduct onboarding discussions to familiarize new hires with company rules and guidelines.
• Complete background check compliance for new hires.
• Conduct offboarding discussions to ensure proper notifications and transitions.
• Assist staff with offboarding and liaise with the offboarding team to address concerns.
• Provide support for post-offboarding inquiries and issues.
• Review and approve staff paid hours and provide productivity feedback.
• Collaborate with Workforce Planner to monitor daily attendance and reports.
• Maintain up-to-date trackers related to attendance and system issues.
• Coordinate with Staff Services on HubSpot ticket movements.

Skills

Team management

Operational multitasking

Conflict resolution

Escalation handling

Communication skills

Job description

BruntWork seeks a ClientSuccessPartner to oversee onboarding and offboarding, maintain operational efficiency, and foster a positive client-staff relationship. You will handle challenging conversations, collaborate with the Workforce Planner, and guide staff through their journey with the company.

This independent contractor role supports permanent work-from-home arrangements, immediate hiring, and health insurance after 90 days. Schedule is Monday to Friday, 8:00 PM to 5:00 AM Manila time.