Remote Client Relations Lead: Strategic Partnerships

Ascension Business Solutions LLC; Philippines; Remote; PHP 2,843,000 - 4,738,000; Full time

Benefits offered by this job

Company-issued laptop

Noise-canceling headset

HMO health coverage

Paid Time Off (PTO)

Bonuses after 6 months

Job summary

Ascension Business Solutions LLC is seeking a Client Relations Specialist to manage and strengthen client partnerships while coordinating with internal ABS teams. This remote role supports U.S.

business hours, with a graveyard shift aligned to PH time, and focuses on service delivery and proactive issue resolution. You will oversee onboarding, maintain client satisfaction, and provide timely reports while collaborating with leadership to sustain long-term partnerships and high-quality client

Qualifications

• Experience in client relations or account management.
• Ability to manage multiple client relationships and coordinate cross-functional teams.
• Strong written and verbal communication with attention to detail.

Responsibilities

• Serve as primary liaison between clients and ABS, ensuring clear communication.
• Schedule and facilitate regular client check-ins to monitor satisfaction and partnerships.
• Inform clients of service updates and new ABS initiatives; maintain proactive communication.
• Coordinate onboarding and assist Meet & Greet sessions between clients and VAs.
• Mediate between clients and teams to address concerns and escalate when needed.
• Oversee active client relationships to ensure service continuity and gather feedback.

Skills

Strong communication

Problem-solving

Organizational skills

Job description

Ascension Business Solutions LLC is seeking a Client Relations Specialist to manage and strengthen client partnerships while coordinating with internal ABS teams. This remote role supports U.S.

business hours, with a graveyard shift aligned to PH time, and focuses on service delivery and proactive issue resolution. You will oversee onboarding, maintain client satisfaction, and provide timely reports while collaborating with leadership to sustain long-term partnerships and high-quality client