Client & Partner Success Specialist (Remote)

Empower; Taguig; Remote; PHP 480,000 - 720,000; Full time

Job summary

Empower is seeking a Client & Partner Support Specialist to provide high-quality service for advisors, partners, and plan sponsors, ensuring continuity during absences or transitions.

The role emphasizes customer satisfaction, ongoing communication, and accuracy in plan administration, including contributions, loans, distributions, enrollments, payroll support, and reporting.

A professional home or office environment with reliable internet supports remote work.

Qualifications

• Excellent verbal and written communication with the ability to explain complex financial concepts clearly.
• Strong organizational, multitasking, and problem-solving skills.
• Proficiency in Microsoft Office Suite and related business software.

Responsibilities

• Oversee team and cross-functional bulk tasks to improve service consistency and partner engagement.
• Proactively follow up on outstanding tasks and inform stakeholders with clear updates.
• Build proficiency and self-reliance to handle increased complexity in a high-volume environment.
• Investigate and resolve issues by collaborating with internal teams for timely, accurate client outcomes.
• Manage administrative requests including contributions, loans, distributions, enrollments, payroll support, and reporting.
• Identify process improvements to enhance client experience and operational efficiency.

Skills

Verbal and written communication

Problem-solving

Organizational skills

Multitasking

Attention to detail

Client service mindset

Education

Bachelor’s degree in business or related field

High school diploma

Tools

Microsoft Office Suite

Job description

Empower is seeking a Client & Partner Support Specialist to provide high-quality service for advisors, partners, and plan sponsors, ensuring continuity during absences or transitions.

The role emphasizes customer satisfaction, ongoing communication, and accuracy in plan administration, including contributions, loans, distributions, enrollments, payroll support, and reporting.

A professional home or office environment with reliable internet supports remote work.