Remote Client Intake & Scheduling Coordinator

Hirehawk; Philippines; Remote; PHP 15,000 - 17,000; Full time

Benefits offered by this job

Access to a $200K+ perk marketplace

Withdraw up to 50% of approved earned

Job summary

HireHawk is seeking a Client Intake & Scheduling Coordinator for a remote role serving LATAM and the Philippines. You will respond to calls and inquiries, schedule consultations with the Managing Attorney, and ensure timely, polished follow-up so no prospective client is left behind.

The role requires strong English communication, organizational skill, and the ability to juggle multiple conversations across channels while maintaining a calm, professional client experience.

Qualifications

• 2+ years in customer-facing roles
• Excellent spoken and written English
• Experience answering inbound calls and returning inquiries promptly
• Experience scheduling and maintaining professional calendars
• Ability to work remotely with reliable internet

Responsibilities

• Create a strong first impression for prospective clients through prompt, professional communications
• Respond quickly to inbound calls, missed calls, messages, and new lead inquiries
• Schedule qualified clients for consultations with the Managing Attorney and maintain calendar
• Own follow-up on outstanding inquiries and communications
• Keep appointment, lead, and client information up to date across systems
• Coordinate communication between prospective clients, Managing Attorney, and legal team members
• Identify questions requiring legal guidance and route them appropriately
• Manage multiple channels and priorities while maintaining a professional client experience
• Identify unanswered messages and scheduling issues proactively
• Support general administrative work during periods of low call volume

Skills

Customer service

Appointment setting

Calendar management

English proficiency

Remote work discipline

Tools

CRM systems

Calendar software

Office productivity tools

Job description

HireHawk is seeking a Client Intake & Scheduling Coordinator for a remote role serving LATAM and the Philippines. You will respond to calls and inquiries, schedule consultations with the Managing Attorney, and ensure timely, polished follow-up so no prospective client is left behind.

The role requires strong English communication, organizational skill, and the ability to juggle multiple conversations across channels while maintaining a calm, professional client experience.