Remote Client Experience Specialist

Simera; Angeles; On-site; PHP 240,000 - 420,000; Full time

Job summary

Simera is seeking a proactive Client Support Specialist in a remote-friendly role within the Philippines. You will respond to client inquiries via email, phone, chat, and other channels, providing accurate information and timely resolutions.

Ideal candidates have excellent communication and relationship-building skills, with the ability to manage multiple requests, follow up, and collaborate with internal teams to ensure client satisfaction.

Qualifications

• Prior experience in client support, customer service, or similar role.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaborate with internal teams.

Responsibilities

• Respond to client inquiries through email, phone, chat, and other channels.
• Provide accurate information based on client needs and procedures.
• Assist clients with questions, account-related issues and service concerns.
• Troubleshoot problems and provide effective solutions professionally.
• Follow up to ensure requests are resolved and escalate when needed.
• Maintain records of client interactions, requests, and resolutions.
• Identify recurring concerns and communicate feedback to internal teams.
• Collaborate with departments to resolve issues efficiently.

Skills

Client communication

CRM systems

Multitasking

Problem solving

Active listening

Documentation

Tools

CRM platforms

Ticketing systems

Email/chat tools

Job description

Simera is seeking a proactive Client Support Specialist in a remote-friendly role within the Philippines. You will respond to client inquiries via email, phone, chat, and other channels, providing accurate information and timely resolutions.

Ideal candidates have excellent communication and relationship-building skills, with the ability to manage multiple requests, follow up, and collaborate with internal teams to ensure client satisfaction.