Remote Customer Care Specialist

Simera; Angeles; On-site; PHP 201,000 - 290,000; Full time

Job summary

Simera is seeking a Customer Care Representative to support customers throughout their experience with the company. You will respond via email, chat, phone, and other channels with a friendly, patient, and solution-oriented approach.

The role requires empathy, strong communication, and a customer-first mindset to build lasting relationships. You will handle inquiries, assist with orders and services, and collaborate with internal teams to ensure a smooth customer journey from start to finish.

Qualifications

• Experience in customer care, customer service, or similar role.
• Ability to work independently and as part of a remote team.
• Reliable internet connection and a suitable setup for remote work.
• English proficiency is required for English-speaking customers.

Responsibilities

• Respond to customer inquiries via email, chat, phone, and other channels.
• Provide accurate information and helpful solutions to questions and concerns.
• Assist customers with requests, orders, services, or general issues.
• Handle complaints professionally and work toward resolutions.
• Follow up with customers to ensure concerns are resolved.
• Escalate complex issues to the appropriate department when necessary.
• Maintain records of customer interactions and requests.
• Follow company policies and care standards.

Skills

Verbal communication

Written communication

Customer service

Empathy

Active listening

Problem solving

Multitasking

CRM systems

Time management

Remote collaboration

Tools

CRM systems

Ticketing platforms

Email tools

Chat tools

Job description

Simera is seeking a Customer Care Representative to support customers throughout their experience with the company. You will respond via email, chat, phone, and other channels with a friendly, patient, and solution-oriented approach.

The role requires empathy, strong communication, and a customer-first mindset to build lasting relationships. You will handle inquiries, assist with orders and services, and collaborate with internal teams to ensure a smooth customer journey from start to finish.