Remote Client Experience Coordinator - Entry Level

AECOM; Taguig; Remote; PHP 279,000 - 502,000; Full time

Job summary

AECOM is seeking an entry-level Client Experience Coordinator based in the Philippines to support the VoC program, Project Survey administration, and the Client Development Team. You will handle scheduling, data entry, reporting, and meeting coordination under guidance.

The role emphasizes organization, process discipline, and ability to work with dashboards and business systems such as Qualtrics, Salesforce/CFM, SharePoint, Power BI, and Monday.com.

Qualifications

• Bachelor's degree or relevant work experience (fresh graduates welcome).
• Basic proficiency in Excel and PowerPoint.
• Exposure to business systems such as Qualtrics, Salesforce/CFM, SharePoint, Power BI, or Monday.com.
• Strong organizational skills and comfort with defined, process‑driven work.
• Interest in developing knowledge of client experience processes, client feedback systems, and reporting tools.

Responsibilities

• Support routine stakeholder interviews, meetings, schedules, and follow‑up activities using established processes.
• Provide overflow coordination support for Client Listening activity when additional scheduling capacity is required.
• Support meeting logistics, including setup, materials preparation, note‑taking when needed, tracker updates, and follow‑up reminders.
• Assist with assigned projects, initiatives, information requests, and routine stakeholder coordination.
• Provide administrative support for the broader Client Development Team, including the Global Client Insights Program Manager, Client Development leadership, and other team members supporting key program work.
• Support meetings, workshops, room bookings, document preparation, agenda materials, minutes, and tracker updates for assigned CDT activities.
• Organize and maintain CDT documents, workshop notes, meeting notes, and follow‑up materials so information is easy to find and ready for manager review.
• Conduct basic research and assist with defined program activities as requested.

Skills

Communication

Customer Service

Attention to Detail

Problem Solving

Planning and Organizing

Education

Bachelor's degree or equivalent

Tools

Excel

PowerPoint

Qualtrics

Salesforce/CFM

SharePoint

Power BI

Monday.com

Job description

AECOM is seeking an entry-level Client Experience Coordinator based in the Philippines to support the VoC program, Project Survey administration, and the Client Development Team. You will handle scheduling, data entry, reporting, and meeting coordination under guidance.

The role emphasizes organization, process discipline, and ability to work with dashboards and business systems such as Qualtrics, Salesforce/CFM, SharePoint, Power BI, and Monday.com.