Remote Brazil: Community & Customer Experience Lead

Peak Support Global Enterprise; Philippines; Remote; PHP 893,000 - 1,228,000; Full time

Job summary

Peak Support is a fully remote, growth-focused services provider seeking a Community & Customer Experience Lead. You will build relationships with creators, influencers, and customers, shape engagement programs, and drive a standout customer experience across channels.

Initially hands-on, you will grow to lead a small team and scale the function globally, leveraging AI and modern tools while keeping human connections at the core.

Qualifications

• Strong written and verbal communication skills.
• Experience with community building, influencer/creator relationships, or related work.
• Genuine enjoyment of communicating and building relationships with people.
• Strong understanding of social media and creator ecosystems.
• Ability to communicate professionally while still sounding human.
• Strong organizational, follow-up, and problem-solving skills.
• Comfortable using AI, automation, CRM, and modern productivity tools.
• Ability to create systems, improve processes, and learn new technology quickly.
• Able to work independently without constant direction.
• Potential and desire to eventually manage a small team.
• Experience with food, wellness, CPG, ecommerce, nutrition, or mission-driven consumer brands is a plus.

Responsibilities

• Identify and recruit creators, influencers, affiliates, ambassadors, and potential brand advocates.
• Build genuine, long-term relationships rather than relying only on transactional influencer campaigns.
• Manage outreach, product seeding, follow-ups, communication, and ongoing relationships.
• Develop systems for consistently finding and engaging new creators.
• Encourage and organize user-generated content, testimonials, reviews, and customer stories.
• Engage with our community across social channels and other relevant platforms.
• Initially handle customer support directly across our primary customer channels.
• Respond quickly, professionally, and empathetically to customer questions and problems.
• Resolve issues while protecting and strengthening the customer relationship.
• Identify recurring questions and problems and develop systems to address them.
• Build FAQs, templates, workflows, and processes that improve response quality and speed.
• Collect customer feedback and communicate important insights back to marketing, operations, product, and leadership.
• Look for opportunities to turn great customer experiences into reviews, referrals, testimonials, and long-term relationships.
• This is initially a hands-on role, with the opportunity to grow into managing a small team.

Skills

Communication

Community building

Influencer relations

Customer experience

Social media

Organization

AI/CRM tools

Problem solving

Independent work

Leadership potential

CPG/food industry

Tools

AI tools

CRM

Content management

Job description

Peak Support is a fully remote, growth-focused services provider seeking a Community & Customer Experience Lead. You will build relationships with creators, influencers, and customers, shape engagement programs, and drive a standout customer experience across channels.

Initially hands-on, you will grow to lead a small team and scale the function globally, leveraging AI and modern tools while keeping human connections at the core.