Remote Billing & Customer Service Specialist

NetServ; Manila; On-site; PHP 781,200 - 892,800; Full time

Benefits offered by this job

Paid sick leave and vacation accrual

Paid U.S. holidays

Supportive remote work culture

Regular salary reviews

Career growth opportunities

Leadership opportunities

Job summary

NetServ is seeking an experienced Customer Service & Billing Representative to support U.S.-based clients from a remote setup. The role emphasizes billing, invoicing, and accounts receivable with accuracy and strong client communication.

Ideal candidates have a track record in customer service and billing, proficient QuickBooks Online usage, and a drive to develop into a Billing Team Lead as the department scales.

Qualifications

• Minimum of five years in customer service, billing, invoicing, or accounts receivable for a U.S.-based company.
• Minimum of five years of hands-on experience using QuickBooks Online.
• Excellent English communication skills, both written and verbal.
• Strong experience communicating with U.S.-based clients by phone and email.
• CRM or professional services automation experience, preferably with Autotask PSA.
• Strong Microsoft Excel skills, including formulas, pivot tables, and lookup functions such as VLOOKUP or XLOOKUP.
• Ability to work independently with minimal supervision and manage multiple deadlines.
• Reliable internet connection and an appropriate home-office environment for working U.S. business hours.

Responsibilities

• Prepare and process client invoices accurately and on schedule.
• Review billing information for accuracy, completeness, and proper documentation.
• Respond professionally to client questions regarding invoices, payments, credits, and account balances by email and phone.
• Follow up on outstanding balances and assist with accounts receivable collection activities.
• Coordinate with internal departments to investigate and resolve billing discrepancies.
• Maintain accurate, organized, and well-documented billing and client account records.
• Monitor recurring billing activities and help ensure deadlines are consistently met.
• Prepare billing reports, aging summaries, account updates, and other management reports as needed.
• Deliver excellent customer service and maintain a positive client experience.
• Identify opportunities to improve billing procedures, documentation, and internal workflows.
• Assist with documenting standard operating procedures for billing and collections.
• Help train, mentor, and support future billing team members as the department grows.
• Take increasing ownership of billing team coordination, quality control, and workflow management.
• Support management in developing a structured and scalable billing department.

Skills

Customer service

Billing

Accounts receivable

English proficiency

Client communication

Microsoft Excel

Outlook

Independence

Attention to detail

Problem solving

Tools

QuickBooks Online

Autotask PSA

CRM systems

Microsoft Excel

Job description

NetServ is seeking an experienced Customer Service & Billing Representative to support U.S.-based clients from a remote setup. The role emphasizes billing, invoicing, and accounts receivable with accuracy and strong client communication.

Ideal candidates have a track record in customer service and billing, proficient QuickBooks Online usage, and a drive to develop into a Billing Team Lead as the department scales.