Remote Billing & Customer Care Coordinator

The Auctus Group Ltd; Philippines; Remote; PHP 469.000 - 737.000; Vollzeit

Zusammenfassung

The Auctus Group LLC is a remote healthcare billing coordinator role. You will handle inbound and outbound calls, explain benefits, and guide clients through billing questions from home.

You will work with EHR/EMR and billing systems, ensure accurate documentation, and maintain professionalism while managing multiple tasks in a home-based office. Strong communication, Spanish-English bilingual ability, and experience in healthcare billing or call centers will help you succeed in this role.

Qualifikationen

• Fluent Spanish and English bilingual required
• Strong communication and organizational skills
• Experience with healthcare billing or call-center operations is a plus
• Ability to work from home and manage multiple tasks

Aufgaben

• Manage large amounts of inbound and outbound calls in a timely manner
• Provide information, resolve problems, and advise customers on statements or concerns regarding Explanation of Benefit
• Follow scripts/guidelines when handling different clients
• Work within multiple Billing systems and EHR/EMR systems per call
• Knowledge of how Health Insurance coverage works and the claims process
• Process patient payments and postings
• Document conversations across multiple systems
• Identify billing errors in the claim process and communicate issues to clients and team

Kenntnisse

Spanish-English bilingual

Problem solving

Time management

Communication

Customer focus

Team player

Tools

Microsoft Office

Adobe

RingCentral

Web browsers

Jobbeschreibung

The Auctus Group LLC is a remote healthcare billing coordinator role. You will handle inbound and outbound calls, explain benefits, and guide clients through billing questions from home.

You will work with EHR/EMR and billing systems, ensure accurate documentation, and maintain professionalism while managing multiple tasks in a home-based office. Strong communication, Spanish-English bilingual ability, and experience in healthcare billing or call centers will help you succeed in this role.