CCA - Spanish Bilingual

Global Healthcare Resource; Cebu City; On-site; PHP 268,000 - 357,000; Full time

Job summary

Global Healthcare Resource is seeking a bilingual healthcare account specialist to join our team. You will handle calls in Spanish and English, support claims follow-ups, and verify patient billing information with a strong focus on accuracy and privacy.

The role requires 1+ year of healthcare BPO experience, excellent communication skills, and the ability to manage inquiries professionally. Knowledge of medical billing and AR is a plus, with adherence to HIPAA standards.

Qualifications

• Fluent in Spanish and English (spoken and written).
• At least 1 year of experience handling a Healthcare Account in a BPO.
• Experience in medical billing, claims processing, or healthcare AR is a plus.
• Excellent communication and customer service skills.
• Ability to handle inbound and outbound calls professionally.
• Detail-oriented with good problem-solving skills.

Responsibilities

• Handle inbound and outbound calls with healthcare providers, insurance companies, and patients in Spanish and English
• Assist with claims follow-ups, payment status, and account inquiries
• Review and verify patient insurance information and billing details
• Perform medical billing and account receivables follow-ups when necessary
• Document all call details and transactions accurately in the system
• Ensure compliance with HIPAA and healthcare data privacy standards
• Provide excellent customer service while resolving inquiries efficiently

Skills

Bilingual Spanish/English

Healthcare BPO experience

Medical billing knowledge

AR experience

Customer service

Detail-oriented

Job description

Job Description:

About The Role

Handle inbound and outbound calls with healthcare providers, insurance companies, and patients in Spanish and English. Assist with claims follow-ups, payment status, and account inquiries. Review and verify patient insurance information and billing details. Perform medical billing and account receivables follow-ups when necessary. Document all call details and transactions accurately in the system. Ensure compliance with HIPAA and healthcare data privacy standards. Provide excellent customer service while resolving inquiries efficiently.

Key responsibilities

• Handle inbound and outbound calls with healthcare providers, insurance companies, and patients in Spanish and English
• Assist with claims follow-ups, payment status, and account inquiries
• Review and verify patient insurance information and billing details
• Perform medical billing and account receivables follow-ups when necessary
• Document all call details and transactions accurately in the system
• Ensure compliance with HIPAA and healthcare data privacy standards
• Provide excellent customer service while resolving inquiries efficiently

About You

• Fluent in Spanish and English (spoken and written)
• At least 1 year of experience handling a Healthcare Account in a BPO environment
• Experience in medical billing, claims processing, or healthcare account receivables is a plus
• Strong communication and customer service skills
• Ability to handle inbound and outbound calls professionally
• Detail-oriented with good problem-solving skills