CCA - Spanish Bilingual

Global Healthcare Resource Philippines Inc.; Cebu City; On-site; PHP 268,000 - 357,000; Full time

Job summary

Global Healthcare Resource Philippines Inc. in Cebu City is seeking a bilingual customer service associate to handle inbound and outbound calls with healthcare providers, insurers, and patients in Spanish and English. The role emphasizes medical billing, claims follow-ups, and accurate account inquiries while maintaining HIPAA compliance.

You will document interactions in the system, review billing details, and ensure excellent service with strong communication and problem-solving skills.

Qualifications

• Fluent in Spanish and English (spoken and written).
• At least 1 year of experience handling a Healthcare Account in a BPO environment.
• Experience in medical billing, claims processing, or healthcare account receivables is a plus.
• Strong communication and customer service skills.
• Detail-oriented with good problem-solving skills.

Responsibilities

• Handle inbound and outbound calls with healthcare providers, insurance companies, and patients in Spanish and English
• Assist with claims follow-ups, payment status, and account inquiries
• Review and verify patient insurance information and billing details
• Perform medical billing and account receivables follow-ups when necessary
• Document all call details and transactions accurately in the system
• Ensure compliance with HIPAA and healthcare data privacy standards
• Provide excellent customer service while resolving inquiries efficiently

Skills

Bilingual in Spanish and English

Strong communication and customer

Detail-oriented with problem-solving

Experience handling Healthcare Account

Medical billing/claims receivables exp

Job description

About the role

Handle inbound and outbound calls with healthcare providers, insurance companies, and patients in Spanish and English. Assist with claims follow-ups, payment status, and account inquiries. Review and verify patient insurance information and billing details. Perform medical billing and account receivables follow-ups when necessary. Document all call details and transactions accurately in the system. Ensure compliance with HIPAA and healthcare data privacy standards. Provide excellent customer service while resolving inquiries efficiently.

Key responsibilities

• Handle inbound and outbound calls with healthcare providers, insurance companies, and patients in Spanish and English
• Assist with claims follow-ups, payment status, and account inquiries
• Review and verify patient insurance information and billing details
• Perform medical billing and account receivables follow-ups when necessary
• Document all call details and transactions accurately in the system
• Ensure compliance with HIPAA and healthcare data privacy standards
• Provide excellent customer service while resolving inquiries efficiently

About you

• Fluent in Spanish and English (spoken and written)
• At least 1 year of experience handling a Healthcare Account in a BPO environment
• Experience in medical billing, claims processing, or healthcare account receivables is a plus
• Strong communication and customer service skills
• Ability to handle inbound and outbound calls professionally
• Detail-oriented with good problem-solving skills