Bilingual Healthcare Billing Agent (Spanish/English)

Global Healthcare Resource; Cebu City; On-site; PHP 268,000 - 357,000; Full time

Job summary

Global Healthcare Resource is seeking a bilingual healthcare account specialist to join our team. You will handle calls in Spanish and English, support claims follow-ups, and verify patient billing information with a strong focus on accuracy and privacy.

The role requires 1+ year of healthcare BPO experience, excellent communication skills, and the ability to manage inquiries professionally. Knowledge of medical billing and AR is a plus, with adherence to HIPAA standards.

Qualifications

• Fluent in Spanish and English (spoken and written).
• At least 1 year of experience handling a Healthcare Account in a BPO.
• Experience in medical billing, claims processing, or healthcare AR is a plus.
• Excellent communication and customer service skills.
• Ability to handle inbound and outbound calls professionally.
• Detail-oriented with good problem-solving skills.

Responsibilities

• Handle inbound and outbound calls with healthcare providers, insurance companies, and patients in Spanish and English
• Assist with claims follow-ups, payment status, and account inquiries
• Review and verify patient insurance information and billing details
• Perform medical billing and account receivables follow-ups when necessary
• Document all call details and transactions accurately in the system
• Ensure compliance with HIPAA and healthcare data privacy standards
• Provide excellent customer service while resolving inquiries efficiently

Skills

Bilingual Spanish/English

Healthcare BPO experience

Medical billing knowledge

AR experience

Customer service

Detail-oriented

Job description

Global Healthcare Resource is seeking a bilingual healthcare account specialist to join our team. You will handle calls in Spanish and English, support claims follow-ups, and verify patient billing information with a strong focus on accuracy and privacy.

The role requires 1+ year of healthcare BPO experience, excellent communication skills, and the ability to manage inquiries professionally. Knowledge of medical billing and AR is a plus, with adherence to HIPAA standards.